Hello, just to let you know that i fixed the problem, i was doing everything your team told me but the simple solution was to change compatibility mode to Windows 8 in the properties of action!

something so simple gave me a headache more than a month

I contacted them, they told me to do uninstall action! completly, they told me the instructions, i did it and nothing worked, and today i tried to click on record windows aero and entered in a game and this message appeared.

Any suggestion?

What should i try to do now?

It didn't work, i still have the same problem.

I'll do it right now

Hi, last week i was recording desktop, and i suddenly i got and error, since that happened i can't record desktop, when i select desktop option i don't see the fps and when i click on the red button it keeps saying 00:00 and does not record anything.

http://i.imgur.com/4UZYgHq.png