Press Windows key + R to open "Run" window.
Type msinfo32 and click OK to open System Information.
Now click File -> Save. Save the file on your desktop, this can take a while.
Attach generated file to your reply.
Hello, thank you for contacting us. Please provide us more information about your problem: Details about recording settings Does problem occurs both for AVI and MP4 recordings? Does it occur for every game or only for a 1 title or a few? Does problem occurs when recording to lower resolution (480p)?...