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Hi Mirillis team, I'm trying this player and with my video card, Intel X4500MHD, I've tearing problem when I set videos in full screen mode: I disabled Aero on my Windows 7 x64 Pro and tearing occurs with all videos: Xvid, H264 (720p and 1080p). I'm using the hardware acceleration for H264.

What kind of problem is this? Is there any solution?

Hi,I have exactly the same problem.My vga is intel 4500mhd I don't know if it's same with yours.But the problem occurs when I connect my netbook to tv and open a movie(720p or 1080p) through hdmi and make it fullscreen.If I don't use hardware acceleration it's fine but I can't play 1080p movies and some 720p's without hardware acceleration.Btw, I'm using Windows 7 Ultimate 32bit.If you can help,I would appreciate.

matthew_eli wrote:Hi Mirillis team, I'm trying this player and with my video card, Intel X4500MHD, I've tearing problem when I set videos in full screen mode: I disabled Aero on my Windows 7 x64 Pro and tearing occurs with all videos: Xvid, H264 (720p and 1080p). I'm using the hardware acceleration for H264.

What kind of problem is this? Is there any solution?

Hello matthew_eli,

Does this problem occur only with Aero disabled? We would appreciate if you let us know if this problem occurs with Aero ENABLED.

Thank you in advance.
Best regards.

rea wrote:Hi,I have exactly the same problem.My vga is intel 4500mhd I don't know if it's same with yours.But the problem occurs when I connect my netbook to tv and open a movie(720p or 1080p) through hdmi and make it fullscreen.If I don't use hardware acceleration it's fine but I can't play 1080p movies and some 720p's without hardware acceleration.Btw, I'm using Windows 7 Ultimate 32bit.If you can help,I would appreciate.

Hello rea,

Problem is being investigated. Please try enabling Aero is it is disabled (this might help). Are you using extended desktop or "clone" mode when connecting netbook to tv? Also make sure that the "Force video overlay" option is DISABLED in Video settings (this is not recommended on 4500mhd when using hardware acceleration).

Summaring:
1. Enable Aero if it is disabled
2. Disable "Force video overlay" if it is enabled

Best regards.

Hi Watchman,

Thanks for the reply.Aero is enabled and Force Video Overlay is disabled in my netbook.I tried the other combinations anyway but didn't help.

I'm using Single Screen mode to be able to increase resolution to 1080p and I shut off the netbook screen.I tried to connect it to my desktop monitor today(it supports 1680*1050) Again I chose single screen and set the resolution 1680*1050 and opened a 1080p movie.The same problem occurred but it was much more often in my TV like every second.In monitor it's rare like once in 10 seconds.I don't know why maybe because of resolution difference:S

Btw I tried same things with my friend's laptop which has the same vga but different cpu.Same problem occurred I think its a problem with intel 4500mhd.

Best regards.

rea wrote:Hi Watchman,

Thanks for the reply.Aero is enabled and Force Video Overlay is disabled in my netbook.I tried the other combinations anyway but didn't help.

I'm using Single Screen mode to be able to increase resolution to 1080p and I shut off the netbook screen.I tried to connect it to my desktop monitor today(it supports 1680*1050) Again I chose single screen and set the resolution 1680*1050 and opened a 1080p movie.The same problem occurred but it was much more often in my TV like every second.In monitor it's rare like once in 10 seconds.I don't know why maybe because of resolution difference:S

Btw I tried same things with my friend's laptop which has the same vga but different cpu.Same problem occurred I think its a problem with intel 4500mhd.

Best regards.

It's the same for me (identical external monitor resolution 1680x1050, but I think that this doesn't matter). Aero disabled: of course if I enable Aero the problem of tearing disappear beacuse of the 3d Acceleration (vsync) of Aero, but when I play 1080p contents (or 720p) with Aero enabled, the video has some clicks (i think that is for resync the video frame) and the reproduction are not fluid.

Thanks in advance

Hi again,

I don't know what kind of problem this is but I couldn't even make it better.I just took a video of it.

Here is the link;


Maybe it helps solving the issue.

Best regards.

rea wrote:Hi again,

I don't know what kind of problem this is but I couldn't even make it better.I just took a video of it.

Here is the link;


Maybe it helps solving the issue.

Best regards.

i downloaded your sample and this is not "tearing" effected i think.
on my laptop Intel 4500 everything works fine but i use one display only.

Terry wrote:

rea wrote:Hi again,

I don't know what kind of problem this is but I couldn't even make it better.I just took a video of it.

Here is the link;


Maybe it helps solving the issue.

Best regards.

i downloaded your sample and this is not "tearing" effected i think.
on my laptop Intel 4500 everything works fine but i use one display only.

Hi,

I'm sorry I don't know much about these terms and when I saw video card and fullscreen issue,I thought it was the same problem.

You said it works fine for you but I use one display only too.Could you tell me your OS and resolution that you use please?
Because I have tried with another laptop which has intel 4500mhd and excatly same problem came up.Both of them had W7-32bit running.

Thanks.

Hi, we cannot repeat problem on our testing machines, we will further investigate problems with Intel 4500 video decoding.
We will keep this topic updated.