Mirillis forum

Hi there,

I would really appreciate if someone could help fix this issue.

I regularly use Splash Pro player, however recently I have been coming across an issue when playing certain videos.
It gets to a certain point in the video and then the application crashes.
The error points to MSVCR90.DLL and I get the following report from windows

Problem signature:
Problem Event Name: APPCRASH
Application Name: SplashPro.exe
Application Version: 1.12.1.0
Application Timestamp: 4ebbd3c0
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Code: c0000005
Exception Offset: 0003afae
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Do you know what could be causing this error? It always happens at the same point in the video.
VLC plays the video fine so I am not sure it is an error in the video. More the program.

I haven't always had this error, so I am wondering if it is due to a recent program install? I heard the error can come about as a result of Microsoft C++ corrupting the registry for that file.

If anyone could offer any pointers or solutions, I would be very grateful.

Thank you,

Can you please check if it reproduces the same problem with same files but on another PC?