So I requested the upgrade, and received the email with confirmation. I uninstalled Splash Pro, installed the trial version of EX, then tried to activate. I entered both of the long passwords, but I cannot put anything into the "for" box that would allow me to activate (name, with or without middle initial, initials, order number, email, ...)I even tried the network name of this computer. I sent a message to Support - no response yet. I do have a copy of Splash Pro on another machine (in storage) - but I do not know why that should make a difference.
Any ideas?
Joe Purvis