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Game Crashing

Posted: Sat Dec 16, 2017 8:05 am
by elisejoy
Every time I try to record gameplay on the Sims 4 using Action!, My game crashes. Both programs run fine together but when i try to record The Sims 4 crashes. I have already contacted EA (sims 4) and they have helped me so far with what they could do so now i am assuming it is a problem with Action.
If anyone has any advice or directions on how to fix this problem i would much appreciate it! Thanks

My details:
OS: Windows 10
Video Card: Intel HD graphics 620 intergrated graphics card
Memory: 117GB (10.3GB free)
Monitor Resolution: 1080p
Video Editor: Wondershare Filmora
Game Problem: Sims 4
Video Type: AVI

Re: Game Crashing

Posted: Tue Dec 19, 2017 6:56 am
by Piotr
Please report your issue to our technical support via support@mirillis.com
They will investigate the issue.

Re: Game Crashing

Posted: Tue Mar 06, 2018 9:31 am
by matthewwade
Since you appear to have wiped out any conceivable programming issues, you will need to begin taking a gander at equipment. How dusty is the case? Give blowing a shot the CPU, GPU and case fans with compacted air, as trapped dust can make them overheat.

Re: Game Crashing

Posted: Sat Apr 06, 2019 11:25 pm
by PhilipNewbold
elisejoy wrote:
Sat Dec 16, 2017 8:05 am
Every time I try to record gameplay on the Sims 4 using Action!, My game crashes. Both programs run fine together but when i try to record The Sims 4 crashes. I have already contacted EA (sims 4) and they have helped me so far with what they could do so now i am assuming it is a problem with Action.
If anyone has any advice or directions on how to fix this problem i would much appreciate it! Thanks

My details:
OS: Windows 10
Video Card: Intel HD graphics 620 intergrated graphics card
Memory: 117GB (10.3GB free)
Monitor Resolution: 1080p
Video Editor: Wondershare Filmora
Game Problem: Sims 4
Video Type: AVI
you may run into issues of crashing because of low memory (RAM).