Can't Use Games and Applications Record Feature

[Aldori15]

Hello,

I recently got Action! about a week ago and I have been using it to record videos for my YouTube Channel. I use the "Active Screen" (Middle Icon) to record my PC screen when I am making tutorials. I record in AVI 1080p at 60FPS and when I am done recording, I export it as an MP4 file then I edit the video in Adobe Premiere Pro.

Anyways, here is the issue that I am having. I would like to record Gameplay videos but I am not able to because under the Games and Applications tab (First tab) the Red record button turns Gray and I am not able to record. I have tried using the Hotkey that I have set to start recording, I have tried restarting the application, I have tried redownloading the application, and I have restarted my computer and nothing seems to work. I am however, able to record using the "Active Screen" and the "Active Desktop Region" feature, but I want to use the Games and Applications feature. I am also not able to use the Screenshot feature as this icon is Grayed out as well.

Does anybody know a fix for this?

Thank you in advance and I hope to hear back soon, Michael

[radi]

Does this started to occur after any recent update?

[Aldori15]

Nope, I have not updated it. I just downloaded it about a week ago.

[radi]

Please contact our support team then. You can reach them via support@mirillis.com.