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PixelDemise
Posts: 3
Joined: Mon Dec 15, 2014 10:05 pm
PC Specification: Windows 7, Geforce GTX 560 Graphic card,

Issues with recording

Mon Dec 15, 2014 10:10 pm

I have been trying to record some footage for Youtube, but whenever I try recording the videos always end up empty. They end up with 0x0 resolution and 1 second of black screen footage and 0MBs of storage used. I have been using it in the Active Desktop Region as it doesn't seem to pick up my game as a recordable thing. My fans have been asking for this video but I cant put it out and I want to fix this so I can give it to them. I tried both AVi and MP4 recording formats and nothing seems to work. Could I get some help please?
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radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: Issues with recording

Tue Dec 16, 2014 10:58 am

Please report your issue to our support team via support@mirillis.com.
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PixelDemise
Posts: 3
Joined: Mon Dec 15, 2014 10:05 pm
PC Specification: Windows 7, Geforce GTX 560 Graphic card,

Re: Issues with recording

Wed Jan 21, 2015 3:04 am

radi wrote:Please report your issue to our support team via support@mirillis.com.
I tried to send an email but the Email Address was not recognized. Is there another support email I could try?
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