I read a posting on this forum, but there was no response from Tech Support. The writer wrote, "Overall it is a great product but I hope Mirillis can sort out the installation process, remove the requirement to 'run as administrator' and fix the stability issues." I agree with this. Once it is loaded, it works great. Getting it started is cumbersome, even as administrator.
These are all the same issues I am experiencing. I paid for a product, but I am unable to get any support.
I tried the following:
- changed the "properties" of the desktop icon. I requested the icon be high security access and checked the "run as administrator" option. did not fix.
- in the Security tab of Properties, I added user to authorized list and gave user full control options. did not fix.
- created a task scheduler to launch program without UAC prompts. Did not work; still prompted for Administrator password.
Just like the previous writer, I purchased this for a younger family member that I do not want to release Administrative privileges to. However, as an additional observation, I am the Administrator and the software even prompts me to run the software. This should not happen. Once I double-click on the desktop icon, it should open immediately. As the Administrator (or even the user), why am I still be prompted to load the software? Please answer this to fix these problems. I cannot keep being called every time my family member needs to use your software.
I tried the software on two different computers to see if it was a Windows 7 issue. No fix was found. The problems are still the same.
During evaluation, I did not pay close attention to these problem because I thought it was how the software was loaded in evaluation mode. I was paying closer attention to recording ability, starting/stopping features, screen resolution, jitteriness, etc. Now that I have a full license, these problems should not be there.
I am unable to provide any screen shots because the error/pop-up messages are not being recorded. I need immediate help.