green screen appearing only the mause

[KairoMartins18]

my action when recording the video gets on green screen appearing only the mause


have reinstalled and nothing

[Piotr]

Please provide us more information about your problem:
Details about recording settings
Does problem occurs both for AVI and MP4 recordings?
Does it occur for every game or only for a 1 title or a few?
Does problem occurs when recording to lower resolution (480p)?
Does it occurs when recording in lower fps (30p)?
Does it occur when recording Windows desktop?
Which Action! version do you use?

[KairoMartins18]

The version that occurs the ploblema is the most recent to 4.1.2 the pobema runs it in both Avi and Mp4 both in screen and area recording the ploblema occurs