crazylegs
Posts: 4
Joined: Fri Jul 24, 2020 2:35 am
PC Specification: windows 10 (2004), AMD 3950x, 2080

Support for Cam Link 4k?

Fri Jul 24, 2020 2:48 am

Hello Support team. I just got my cam link 4k. The option to use my camlink 4k is grayed out. I'm not able to select it as a web cam. All other application that use web cam can detect my cam link and DSLR with no issues. Does action have support for the Elgato Cam Link 4k? If so how can i select it?



Action
Action Version: 4.10.2
Recording Resolution: Original,
Recording Mode: Game, Screen, Cam Link 4k

Windows and Hardware
OS: Windows 10 (2004)
Video Card: NVIDIA 2080 Super
Video Driver Version: 451.67
CPU brand and model: AMD 3950 x
Motherboard brand and model: Gigabyte aurus Master x570
Memory: 32GB
Monitor Resolution: 1440p
Camera: DSLR Panasonic GH5
Capture Device: CAM LINK 4k

Problem Description
Game/App Problem: Cam Link 4k is grayed out

User avatar
Watchman
Mirillis Team
Posts: 92
Joined: Fri Dec 11, 2009 3:16 pm
PC Specification: Core i9-7940X, nVidia RTX2080 SLI, Win10

Re: Support for Cam Link 4k?

Fri Jul 24, 2020 4:02 pm

Hi crazylegs,

We have filters for Elgato devices that's why it might got greyed out. Any chances we could upload 4.10.3 beta with Elgato Cam Link 4K so you could let us know if it works for you???

crazylegs
Posts: 4
Joined: Fri Jul 24, 2020 2:35 am
PC Specification: windows 10 (2004), AMD 3950x, 2080

Re: Support for Cam Link 4k?

Fri Jul 24, 2020 5:31 pm

Sure i would like to try the 4.10.3 beta. Do you have a link where i can download the beta Action! app from?

crazylegs
Posts: 4
Joined: Fri Jul 24, 2020 2:35 am
PC Specification: windows 10 (2004), AMD 3950x, 2080

Re: Support for Cam Link 4k?

Thu Jul 30, 2020 9:41 pm

Any update to this? Is there a beta action! 4 i can download and test?

crazylegs
Posts: 4
Joined: Fri Jul 24, 2020 2:35 am
PC Specification: windows 10 (2004), AMD 3950x, 2080

Re: Support for Cam Link 4k?

Sat Aug 01, 2020 7:03 am

Ok so i got the Cam Link 4k partially working now. The issue seems to be that the support for the cam link 4k is limited to 1080p/60 or lower. Any resolution higher then that, then Action grays out the Cam Link 4k. not sure if this is by design or a bug. I was able to replicate the issue by using the "Device" capture mode. It was also limited to 1080p/60 max. I also upgraded my software to the new 4.10.3.

Is it possible to increase the support of the cam link 4k to allow its native resolution?

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