Cant seem to find AMD APP

[Dani445]

So here is the main problem, i have no option (or im blind) to use/activate the amd app accel recording.

I reinstalled Action!, my drivers( My card is an HD6970) and i googled/seached this forum and i've found only one other person with the same problem as me (http://forum.mirillis.com/viewtopic.php?f=36&t=33377 (the 5th post)) and he didn't got an answer (at least in here).

So his this a known issue waiting for a fix or is there already a fix?

Thanks,
Dani445

[MrTra1tor]

I honestly have no idea how to use it. I'm guessing that this has to do with AMD Gaming Evolved app. But I have no idea how to actually take advantage over this

[Dani445]

Ok, so a friend of mine has an HD 7750, and we switched the graphic cards to test it, so I believe that mirillis doenst use AMD APP, but it instead uses AMD VCE (maybe through AMD APP?), so please correct the name so people dont get the wrong idea.

AMD APP is in the graphic cards from the 5xxx generation and above while the VCE is only from the 7xxx

it's either this or the program is bugged and doenst recognize the 5xxx and 6xxx family as having AMD APP

[AliveNoMore]

I kind of figured out the same thing in my topic:
http://forum.mirillis.com/viewtopic.php?f=36&t=33713

We posted the same thing a few hours of each other.

The silence (and apathy?) from the forum support makes me that more sure that it is indeed VCE, and they don't want to admit they lied to/mislead their customers.

Oh, and VCE is not supported on all 7xxx, only 77xx and above (only the GCN based cards). Just saying.

[radi]

This is only a community forum, not a direct support line. If you exeprience any problems with Mirillis software contact the support team directly via support@mirillis.com.

[AliveNoMore]

I have already contacted them once and received no reply. Also, can't you simply answer here, instead of pointing us to someone else? Official contact methods don't seem to work, forums are borderline useless. Very disappointing "support" here at Mirillis.

[Montago]

http://developer.amd.com/community/blog ... ngine-vce/

68xx and 58xx should have VCE 1.0 support..
the new Rxxx cards have VCE 2.0

Have you checked that an APP enabled driver is installed and that Video convertion and APP is enabled in the drivers ?

Earlier drivers and APP installations had to be enabled manually - but the newest AMD Drivers should enable and support APP from the get go.

My 7970 is supported - its very sad if earlier GFX cards are not

[radi]

I have already contacted them once and received no reply. Also, can't you simply answer here, instead of pointing us to someone else? Official contact methods don't seem to work, forums are borderline useless. Very disappointing "support" here at Mirillis.

Provide me your e-mail address in PM. I will check your ticket status.

[AliveNoMore]

http://developer.amd.com/community/blog ... ngine-vce/

68xx and 58xx should have VCE 1.0 support..
the new Rxxx cards have VCE 2.0

Have you checked that an APP enabled driver is installed and that Video convertion and APP is enabled in the drivers ?

Earlier drivers and APP installations had to be enabled manually - but the newest AMD Drivers should enable and support APP from the get go.

My 7970 is supported - its very sad if earlier GFX cards are not

You are confusing the 5xxx and 6xxx descrete graphics cards with the APUs. If you look more closely you will see it says:

A10 – 58XX (and other variations) APU
A10 – 68XX APU

Yes, I had tried with both the latest stable driver (13.12) and the latest beta driver (14.3).

It is all over anyway, as I received a response from the official support:

VCE is a part of AMD APP. Card from series 5xxx and 6xxx are to weak to handle displaying and recording at the same time.

So, Radeon HD 5xxx and 6xxx cards are NOT supported by Action!. From the response it would seem that Action! uses the general-purpose AMD APP technology (not specifically VCE) and the reason Action! doesn't support older graphics cards is because they are too weak. I don't mean to offend anyone from the mirillis team but this is just plain bullshit. There is absolutely no way that a 77xx card (which is supported by Action! as far as I know but I'm not 100% certain) is more powerful than... let's say... 6990 (which is NOT supported). And if I am mistaken on whether 77xx cards are supported, then it still doesn't make sense because there are 5xxx and 6xxx cards that offer the same level of performance of 79xx cards (which are supported 100%).
So logic would suggest that Action! uses VCE. Which in turn means that mirillis incorrectly and misleadingly labels the feature as AMD APP support. VCE may be part of AMD APP but if it's the VCE that does all the work and is required, then the feature should be labeled AMD VCE (or something like that).

I'm not dwelling on this any longer, I'm moving on. I have an answer that provides me with enough information to make a logical conclusion on my own. Besides, I doubt the support team would provide a more specific and clear answer anyway.

I hope I have been of help to anyone who has spent as much time wondering, testing and researching this subject as I have.

Provide me your e-mail address in PM. I will check your ticket status.

I contacted them again directly via the email you mentioned and they responded this time.

[Montago]

Mirillis seem to either have a layer of confusion, or a layer of technical knowledge that suppress good answers on the forum (and in support requests for that matter) ... I suspect that they have too few guys hired to provide any better answers than what we get.

Your answer is most likely a support/pr/webadmin who asked the engineer for a simple answer he could respond with.

It's a shame that they don't play with open cards - especially when the community would be able to help each other much better, if they had all details along with good answers to technical questions.

For me, Action works beautifully, NOW... but i've spend 12 months waiting for AMD APP without even knowing it. I purchased Action because of Intel QuickSync (which is terrible on several levels) ... lets hope Mirillis are working hard to add OpenCL into their supported encoders - that way you would be able to encode on the fly, with all that awesome GPU power you have