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Recording is cut off during games' loading screen

Posted: Fri May 23, 2014 4:44 am
by Blizt
I have encountered this issue on some of the game I played, particularly of those during the loading screen the game would flash my desktop content for a split second, or the game that changed screen size (ex. becomes full-screen when game loaded).

The HUD would always turn from red to blue whenever during a loading or when it is completed.

I have tried some other recording software like Fraps or Bandicam on these game and did not have any issue, might you have some idea why this would happen?

EDIT: Oh, and I forgot to mention that, after further testing, it seems this issue only surfaces when I'm using Game recording mode (which is what I've been using). When I'm using the Active Screen recording mode, there is however no problem whatsoever.

Re: Recording is cut off during games' loading screen

Posted: Tue May 27, 2014 6:48 pm
by radi
Is a display mechanism changing while your game switch from game to cutscene?

Re: Recording is cut off during games' loading screen

Posted: Wed Jun 04, 2014 11:25 pm
by Blizt
Sorry for the week-late reply, and no they weren't cutscenes, unless loading screen counts.

Re: Recording is cut off during games' loading screen

Posted: Thu Jun 05, 2014 6:50 pm
by radi
Blizt wrote:Sorry for the week-late reply, and no they weren't cutscenes, unless loading screen counts.
Loading screen shouldn't affect Action! recording. Please contact our support team for closer investigation.