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Cauptain
Posts: 133
Joined: Tue Apr 17, 2012 4:44 am
PC Specification: Core I5@4Ghz, 16GB, ATI R290, WIN7X64
Location: Brazil
Contact: ICQ

How to Post your Issue!!

Fri Jul 25, 2014 11:35 pm

Radi, its time to create a little mandatory infos to post looks like:

OS: Windows 7 or 8 or 8.1
Video Card: ATI XXXX, XXXX NVIDIA or INTEL XXXX
Memory: 4, 8, 16 GB
Monitor Resolution: 1280x720, 1366x768, 1440x900, 1680x1050,1920x1080, 1920x1200???
Video Editor: Vegas 11, 12, 13? Adobe CS5, CS6, CC? Power Director 11, 12??
Game Problem: COD 4? DUST? BATTLEFIELD 2, 3, XE??
Video Type: AVI or MP4?

Before posting install all current drivers, it serves mainly to AUDIO and WEBCAM. Please, not use deafult drivers by OS, its no have hardware acceleration.

That would be the minimum to be able to help.

If no have correct infos is difficult to answer.



Claudio

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radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: How to Post your Issue!!

Mon Jul 28, 2014 4:40 pm

Thanks. Sticked.
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Montago
Posts: 119
Joined: Fri Mar 15, 2013 1:57 pm
PC Specification: Core i7 3770K, Asus 7970@1Ghz, 16GB DDR3

Re: How to Post your Issue!!

Thu May 14, 2015 12:35 pm

Can i suggest a few more which would help:

Action
Action Version: 1.24.3.0
Recording Resolution: Original, 1080p, 720p, 360p
Recording Mode: Game, Screen, Region

Windows and Hardware
OS: Windows 7 / 8 / 8.1 / 10
Video Card: ATI XXXX, NVIDIA XXXX or INTEL XXXX
Video Driver Version: xxx.yyyy.zzzz
CPU brand and model: Intel Core i7 3770K
Motherboard brand and model: Asus P8Z77-V Deluxe
Memory: 4, 8, 16 GB
Monitor Resolution: 1280x720, 1366x768, 1440x900, 1680x1050,1920x1080, 1920x1200???

Problem Description
Game/App Problem: COD 4? DUST? BATTLEFIELD 2, 3, XE??
Error Type: Corrupt Video, Corrupt Screenshot, Framedrop.. etc.
Video Editor: Vegas 11, 12, 13? Adobe CS5, CS6, CC? Power Director 11, 12??
Description: Game crashes and video gets corrupt.... bla bla...

LadyMysteria
Posts: 5
Joined: Wed May 28, 2014 5:36 pm
PC Specification: Windows 10 Pro, nvidia quadro k4200

Re: How to Post your Issue!!

Tue Nov 10, 2015 8:16 pm

Well I Just have one issue really I did everything right but I've been waiting quiet awhile now to get my serial number again. Date of purcase was sent to Mirillis email address was sent since recent moved to a new pc I still would like to get my serial number. I don't know what happened to my email in my email for it before hand do'nt know how it got deleted but its GONE!! and I looked in trash also T.T So I've sent this email 11/7/15 so can some mod let them know I've been waiting for a response and they are usually much faster than this. This happened before and they were alot faster on find my serial number now they are much slower to respond and I"m getting worried.

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Moe Ostermann
Posts: 1
Joined: Mon Dec 05, 2022 1:21 pm
PC Specification: Windows 11 Geforce RTX 3070 12gen i7

Re: How to Post your Issue!!

Mon Dec 05, 2022 1:38 pm

OS: Windows 11
Video Card: NVIDIA RTX 3070
Video Driver Version: Nvidia 527.37
CPU brand and model: Intel Core i7 3770K
Motherboard brand and model: Asus PRIME b660m-a4
Memory: 4 32GB
Monitor Resolution: 2560x1440
Problem Description:
Natural point - TrackIr
Video Editor: Mirillis - ACTION!
Description: TrackIr crashes when ACTION! starts up on every game, since Win 11 update 22H2. 😒
Will there be an update from you about this issue !?
(Didn't know where I should write about this problem, so I did it here)

Piotr
Posts: 1469
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: How to Post your Issue!!

Mon Dec 12, 2022 7:23 am

Moe Ostermann wrote:
Mon Dec 05, 2022 1:38 pm
OS: Windows 11
Video Card: NVIDIA RTX 3070
Video Driver Version: Nvidia 527.37
CPU brand and model: Intel Core i7 3770K
Motherboard brand and model: Asus PRIME b660m-a4
Memory: 4 32GB
Monitor Resolution: 2560x1440
Problem Description:
Natural point - TrackIr
Video Editor: Mirillis - ACTION!
Description: TrackIr crashes when ACTION! starts up on every game, since Win 11 update 22H2. 😒
Will there be an update from you about this issue !?
(Didn't know where I should write about this problem, so I did it here)
Try adding this program to exlusions in Action! and see if that helps.
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