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How to Post your Issue!!

Posted: Fri Jul 25, 2014 11:35 pm
by Cauptain
Radi, its time to create a little mandatory infos to post looks like:

OS: Windows 7 or 8 or 8.1
Video Card: ATI XXXX, XXXX NVIDIA or INTEL XXXX
Memory: 4, 8, 16 GB
Monitor Resolution: 1280x720, 1366x768, 1440x900, 1680x1050,1920x1080, 1920x1200???
Video Editor: Vegas 11, 12, 13? Adobe CS5, CS6, CC? Power Director 11, 12??
Game Problem: COD 4? DUST? BATTLEFIELD 2, 3, XE??
Video Type: AVI or MP4?

Before posting install all current drivers, it serves mainly to AUDIO and WEBCAM. Please, not use deafult drivers by OS, its no have hardware acceleration.

That would be the minimum to be able to help.

If no have correct infos is difficult to answer.



Claudio

Re: How to Post your Issue!!

Posted: Mon Jul 28, 2014 4:40 pm
by radi
Thanks. Sticked.

Re: How to Post your Issue!!

Posted: Thu May 14, 2015 12:35 pm
by Montago
Can i suggest a few more which would help:

Action
Action Version: 1.24.3.0
Recording Resolution: Original, 1080p, 720p, 360p
Recording Mode: Game, Screen, Region

Windows and Hardware
OS: Windows 7 / 8 / 8.1 / 10
Video Card: ATI XXXX, NVIDIA XXXX or INTEL XXXX
Video Driver Version: xxx.yyyy.zzzz
CPU brand and model: Intel Core i7 3770K
Motherboard brand and model: Asus P8Z77-V Deluxe
Memory: 4, 8, 16 GB
Monitor Resolution: 1280x720, 1366x768, 1440x900, 1680x1050,1920x1080, 1920x1200???

Problem Description
Game/App Problem: COD 4? DUST? BATTLEFIELD 2, 3, XE??
Error Type: Corrupt Video, Corrupt Screenshot, Framedrop.. etc.
Video Editor: Vegas 11, 12, 13? Adobe CS5, CS6, CC? Power Director 11, 12??
Description: Game crashes and video gets corrupt.... bla bla...

Re: How to Post your Issue!!

Posted: Tue Nov 10, 2015 8:16 pm
by LadyMysteria
Well I Just have one issue really I did everything right but I've been waiting quiet awhile now to get my serial number again. Date of purcase was sent to Mirillis email address was sent since recent moved to a new pc I still would like to get my serial number. I don't know what happened to my email in my email for it before hand do'nt know how it got deleted but its GONE!! and I looked in trash also T.T So I've sent this email 11/7/15 so can some mod let them know I've been waiting for a response and they are usually much faster than this. This happened before and they were alot faster on find my serial number now they are much slower to respond and I"m getting worried.