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Videos Not Saving

Posted: Sat Jan 10, 2015 5:52 pm
by Dillz
OS: Windows 8.1
CPU: Intel Core i5-4288U
Graphics: Intel Iris
Memory: 8 GB
Video Type Issue: Both

I recently purchased a new computer, and I used my product activation code for Mirillis to use it again because I liked it, but I have a technical issue. And yes, I have reinstalled it.

When I record audio or a video, and stop it, it either doesn't save at all, or it saves but opens with a 1 second video of blankness. It's just black. When it saves, the thumbnail is a grey loading symbol.

The picture is in the link below:
http://i.imgur.com/58TULX1.gif

Thanks, any help appreciated.

Re: Videos Not Saving

Posted: Fri Jan 16, 2015 4:37 pm
by radi
Please contact our support team via support@mirillis.com about this issue.

Re: Videos Not Saving

Posted: Fri Jan 16, 2015 4:43 pm
by Dillz
I have a reply from them.