No video when recording Games and Applications

[rinzell]

I have used Mrillis Action in the past just fine, but it seems that now that I have taken a break from recording and come back to it, it doesn't seem to work anymore.
It records 'active screen' just fine, audio comes through well also. The problem is that when I go to record a game, with the 'Games and Application' recording mode, I get a black screen. The sound still functions fine. I can hear my voice as well as the game's sound just without video.

I am running a Windows 7, 64 bit, Nvidia GTX 650 Ti, Intel Core i5. Action is updated to 1.23.0.0. My graphics card is running on its latest driver.

any help or suggestions is appreciated!

[radi]

Could you post a DxDiag report of your PC?

[rinzell]

I tried to attach my dxdiag report as a .txt and a .doc but neither seemed to work. i'll just post the main bit instead i guess... I also realized that this error persists for games like The Witcher 1 and 2 but not for Thief. I'll have to try other games but I don't see why it would work for a newer game like Thief but not a newer game like Witcher 2. All of them have worked in the past so i'm not sure what the exception is.

------------------
System Information
------------------
Time of this report: 3/25/2015, 12:16:12
Machine name: VIRTUE
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/16/12 09:51:50 Ver: 09.08
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
Page File: 2962MB used, 13319MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 650 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 650 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_11C6&SUBSYS_36523842&REV_A1
Display Memory: 4043 MB
Dedicated Memory: 971 MB
Shared Memory: 3072 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: LG TV
Monitor Id: GSM0002
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4752 (English)
Driver Version: 9.18.13.4752
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/5/2015 16:01:44, 17253848 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5286-11CF-6249-5F161CC2C435}
Vendor ID: 0x10DE
Device ID: 0x11C6
SubSys ID: 0x36523842
Revision ID: 0x00A1
Driver Strong Name: oem84.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section035:9.18.13.4752:pci\ven_10de&dev_11c6
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
-------------
Sound Devices
-------------
Description: Headset Earphone (3- Afterglow Universal Wireless Gaming Headset)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_0E6F&PID_010D&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/12/2013 05:40:58, 109824 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (3- Afterglow Universal Wireless Gaming Headset)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 05:40:58, 109824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Hid Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0E6F, 0x010D
FF Driver: n/a

Device Name: Razer BlackWidow Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0203
FF Driver: n/a

Device Name: Razer BlackWidow Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0203
FF Driver: n/a

Device Name: Razer BlackWidow Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0203
FF Driver: n/a

Device Name: Razer BlackWidow Chroma
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x0203
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
| Driver: usbhub.sys, 11/26/2013 20:41:37, 343040 bytes
| Driver: usbd.sys, 11/26/2013 20:41:03, 7808 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 11/26/2013 20:41:37, 343040 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x046D, 0xC05A
| | | Location: Port_#0003.Hub_#0004
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/13/2009 19:06:22, 30208 bytes
| | | Driver: hidclass.sys, 7/13/2009 19:06:21, 76288 bytes
| | | Driver: hidparse.sys, 7/13/2009 19:06:17, 32896 bytes
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x046D, 0xC05A
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 7/13/2009 19:00:20, 31232 bytes
| | | | Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x0203
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 05:33:25, 33280 bytes
| Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1532, 0x0203
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 05:33:25, 33280 bytes
| Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
|
+ HID Keyboard Device
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 05:33:25, 33280 bytes
| Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 18:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 20:48:04, 50768 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x1532, 0x0203
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 19:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
|
+ HID-compliant mouse
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 19:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 08:33:57, 63360 bytes
| Driver: sermouse.sys, 7/13/2009 19:00:20, 26624 bytes
| Driver: mouclass.sys, 7/13/2009 20:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 80.7 GB
Total Space: 305.2 GB
File System: NTFS
Model: WDC WD3200AAKS-00L9A0 ATA Device

Drive: D:
Free Space: 395.2 GB
Total Space: 1430.8 GB
File System: NTFS
Model: WDC WD15EARS-00MVWB0 ATA Device

Drive: E:
Model: HL-DT-ST DVDRAM GH24NS95 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 04:19:21, 147456 bytes

--------------
System Devices
--------------
Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44
Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_84CA1043&REV_04\3&11583659&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 20:48:27, 15424 bytes

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_84CA1043&REV_C4\3&11583659&0&E4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 08:33:48, 184704 bytes

Name: NVIDIA GeForce GTX 650 Ti
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

[Surfer9x]

Happens to me as well, and now I'm getting tired ... I returned upgrade to the new version and the problem persists ... When you open a file from MP4 to Sony vegas, no video appears, only the track play audio and microphone.

What is going on? .... Again I had to revert to version 1.19, which so far is the best, but it is very sad that after purchasing the commercial version can not upgrade the program because of these problems.

Thanks.

[radi]

Please report your issue to our support team - support@mirillis.com.