Mirillis forum

From day 1, I have had no issues using this application but suddenly, overnight it seems, the same settings I've had since day 1, no longer appear to work. Any and every recording I attempt to do, chop out badly and I'm not sure what's changed to cause this. Here are my system specs and software settings:

Action! version 1.28.0.0
1080p, 30fps, MP4, all recording modes are effected (games, active screen and region select)
video quality: High
100% bitrate
Using multicore recording

Windows 7 Ultimate 64-bit
16.0GB Dual-Channel DDR3 @ 799MHz
Intel Core i7 4790 @ 3.60GHz
ASUSTeK Motherboard Z97-K
1023MB NVIDIA GeForce GTS 450 (EVGA)
223GB PNY Sold State HDD - SATA III 6.0Gb/s

Again I've never had issues for a long time then suddenly one day it decides on its own to chop out every recording even if I dumb it down to 720p or manually selective an even smaller resolution...I don't get it. I'd provide a log if I knew how. Please help

Did you recently made any significant changes to your PC? I don't think Action would drop a performance in one day period. There must be something in your system environment that disturbs the encoding process.

I don't disagree but I have no idea what it is that could have changed...I've tried several things as a test:

- Enabled/disabled overclocking - which made no difference
- defragged - didn't help
- changed the software settings around (ex. resolution, quality, audio) but recording is still choppy regardless
- ran CCleaner to clean up any junk temp files, etc. That didn't help
- rebooted who knows how many times

Did you guys release an update at all recently?

I'd change around more settings but the thing is, it was working fine the way it was so I don't see why I should have to change anything...except whatever it is that caused this to stop working properly (if I knew what that was).

Are there any logs I can send you to analyze that might help?

Please report your issue to our support team as well (support@mirillis.com). They will be able to investigate your issue closer.

I should add what my solution was for this issue in case anyone is/was wondering.

After some exchange back and forth with Mirillis support, they were able to provide me with the previous version of Action! (1.27.1) which resolved my issue completely. To this day, I'm still using this version since it appears to work better with the MP4 format than the latest one (which is 2.2.1 at this time).

There have been significant changes with latest version but I find I still have slightly better results with MP4's on 1.27.1. I've heard though that a lot of people have no issue with the 2.2.1 version with MP4's so I'm not sure what it is that my computer doesn't like with the versions past 1.27.1...

Anyway figured everyone would like to know what happened with this situation...