coyd
Posts: 6
Joined: Tue Dec 20, 2016 2:49 pm
PC Specification: Window 8.1 A10 5750m Radeon HD 8970m

0xc0000409 What happen ? and how to fix ?

Tue Dec 20, 2016 2:50 pm

It appear

Action.exe - Application Error
The exception unknown software exception (0xc0000409) occured in the application at location 0x00470464
Click on OK to terminate the program

and then i can't open it again

User avatar
radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: 0xc0000409 What happen ? and how to fix ?

Tue Dec 20, 2016 3:15 pm

Did you experienced any issues during installation or update?
Follow us on Twitter:
http://twitter.com/MirillisTeam
Find us on Facebook:
http://www.facebook.com/Mirillis

coyd
Posts: 6
Joined: Tue Dec 20, 2016 2:49 pm
PC Specification: Window 8.1 A10 5750m Radeon HD 8970m

Re: 0xc0000409 What happen ? and how to fix ?

Tue Dec 20, 2016 5:34 pm

No, this is my first issue

User avatar
radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: 0xc0000409 What happen ? and how to fix ?

Wed Dec 21, 2016 8:56 am

Could you please upload your DxDiag report to pastebin and post the link here?
Follow us on Twitter:
http://twitter.com/MirillisTeam
Find us on Facebook:
http://www.facebook.com/Mirillis

coyd
Posts: 6
Joined: Tue Dec 20, 2016 2:49 pm
PC Specification: Window 8.1 A10 5750m Radeon HD 8970m

Re: 0xc0000409 What happen ? and how to fix ?

Wed Dec 21, 2016 9:27 am


User avatar
radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: 0xc0000409 What happen ? and how to fix ?

Wed Dec 21, 2016 5:03 pm

Thanks. It seems that your video drivers are from March this year. Could you please check if updating your drivers makes any difference?
Follow us on Twitter:
http://twitter.com/MirillisTeam
Find us on Facebook:
http://www.facebook.com/Mirillis

coyd
Posts: 6
Joined: Tue Dec 20, 2016 2:49 pm
PC Specification: Window 8.1 A10 5750m Radeon HD 8970m

Re: 0xc0000409 What happen ? and how to fix ?

Wed Dec 21, 2016 9:10 pm

when I open it . It will only appear in background processes in task manager

User avatar
radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: 0xc0000409 What happen ? and how to fix ?

Thu Dec 22, 2016 10:05 am

Do you use any anti-virus? Does Action run properly in Safe Mode?
Follow us on Twitter:
http://twitter.com/MirillisTeam
Find us on Facebook:
http://www.facebook.com/Mirillis

coyd
Posts: 6
Joined: Tue Dec 20, 2016 2:49 pm
PC Specification: Window 8.1 A10 5750m Radeon HD 8970m

Re: 0xc0000409 What happen ? and how to fix ?

Thu Dec 22, 2016 10:23 am

I use Avast and It doesn't work even in safe mode

User avatar
radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: 0xc0000409 What happen ? and how to fix ?

Thu Dec 22, 2016 1:28 pm

Have you tried the clean re-installation? Here is short guide:
1. Uninstall Action!
2. Press Start and then type "Regedit" in search and press Enter.
3. Go to the following path: HKEY_CURRENT_USER/Software/Mirillis/
4. Remove Action! catalog.
5. Reboot your PC.
6. Install Action! again. Make sure that your installer file comes from official website - www.mirillis.com (if you have not purchased Action! through Steam).
You can activate Action! with the same serial number as before.

These steps should restore your Action! settings to default.
Follow us on Twitter:
http://twitter.com/MirillisTeam
Find us on Facebook:
http://www.facebook.com/Mirillis

Return to “Action! Screen and Game Recorder”

Who is online

Users browsing this forum: No registered users and 3 guests