Mirillis forum

Action
Action Version: 3.1.6
Recording Resolution: Usually 1080
Recording Mode: Tried Game and Screen, no difference

Windows and Hardware
OS: Windows 10
Video Card: NVIDIA GeForce 940 MX with 2 GB Dedicated VRAM
Video Driver Version: 24.21.13.9793
CPU brand and model: Intel Core i5-7200U 2.5GHz with Turbo Boost up to 3.1 GHz
Motherboard brand and model: Acer Aspire E 15
Memory: 8 GB DDR4 Memory
Monitor Resolution: 1920x1080

Problem Description
Game/App Problem: Mirillis Action recording any game or audio with voice
Error Type: Audio mixing and playback
Video Editor: Vegas Cyberlink Powerdirector 16
Description: On my old computer this was no problem, but I've been using my newer one and can't play any video game and record its ingame sound while also speaking and recording my voice. Whenever I try to do both in a video it comes out choppy, messed up, weak, or even not at all. This is while I play youtube video in the background or any other audio from any source. I need to speak while gaming for a presentation and can't anymore. I have tried three different microphone headsets and am starting to think its my computer.

Please provide us screenshots from following tabs:
- Video
- Microphone settings
- Audio settings

It will help us investigate the issue.

Have you tried recording in MP4?

Yes i did try MP4 and it was the same. Here's a sample of the audio issue: https://clyp.it/rg4cipiv

avoss878 wrote: ↑

Tue Jul 10, 2018 3:17 pm

Yes i did try MP4 and it was the same. Here's a sample of the audio issue: https://clyp.it/rg4cipiv

Please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Here is the link to the DxDiag Report you requested

https://docs.google.com/document/d/11RY ... sp=sharing

avoss878 wrote: ↑

Wed Jul 11, 2018 5:59 pm

Here is the link to the DxDiag Report you requested

https://docs.google.com/document/d/11RY ... sp=sharing

Unfortunately there is only part of the information. Could you please try generate the file again?
Do you use some audio mixing software? Try reinstalling or updating your audio drivers.

Ah my bad. Here it is again: https://docs.google.com/document/d/11RY ... sp=sharing

I don't have any special audio mixing software. I've just been using Mirillis Action, Audacity, and Cyberlink Power Director for audio recording. I've just updated my audio drive and now it appears that my audio jack won't recognize anything I plug in and plays back audio from the computer as if nothing is plugged in...

Please excuse the double post. I don't know if I can edit a post that hasn't been approved yet, but I restarted to fix the audio jack issue. The audio seems to still be corrupted when two sources are playing at the same time. Perhaps a little less than before but still very much damaged.