erdem
Posts: 5
Joined: Wed Aug 01, 2018 12:53 am
PC Specification: Intel Core i7 4790K, GTX 1080, Win10

Action keeps restarting

Wed Aug 01, 2018 12:57 am

Hello,

I have a specific issue with Action. It was working fine until I updated to version 3.1.6 (I don't remember what version I was on before the update).

Action keeps restarting itself while playing "For Honor" not sure if that is specific to the problem. I haven't had the chance to try another application yet. I've searched online for fixes and have found that renaming or moving videos in the capture folder would fix it but it has not fixed it for me. I've reinstalled Action, this did not fix it. The error in the event viewer points to a MSVCR90.dll (see below). Ran sfc /scannow and found nothing.

Faulting application name: Action.exe, version: 3.1.6.0, time stamp: 0x5b290d47
Faulting module name: MSVCR90.dll, version: 9.0.30729.9415, time stamp: 0x5a7d2648
Exception code: 0xc0000005
Fault offset: 0x00024651
Faulting process id: 0x3ea8
Faulting application start time: 0x01d427965db0b658
Faulting application path: C:\Program Files (x86)\Mirillis\Action!\Action.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9415_none_508df7e2bcbccb90\MSVCR90.dll
Report Id: f645ab2b-9bb4-4dfe-8399-a50ff63faca7
Faulting package full name:
Faulting package-relative application ID:

Thanks for any help!

OS: Windows 10
Video Card: NVIDIA GTX 1080
Memory: 16 GB
Monitor Resolution: 3440x1440 x1, 1920x1080 x2
Game Problem: For Honor
Video Type: MP4
Last edited by erdem on Wed Aug 01, 2018 10:25 am, edited 1 time in total.

Piotr
Posts: 1473
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action keeps restarting

Wed Aug 01, 2018 5:47 am

Thank you for contacting us.

Could you please provide us your recording settings?
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erdem
Posts: 5
Joined: Wed Aug 01, 2018 12:53 am
PC Specification: Intel Core i7 4790K, GTX 1080, Win10

Re: Action keeps restarting

Wed Aug 01, 2018 10:23 am

Piotr wrote:
Wed Aug 01, 2018 5:47 am
Thank you for contacting us.

Could you please provide us your recording settings?
Yes. They are the same as before I updated Action to 3.1.6 as far as I remember.

File format: mp4
hardware acceleration: NVIDIA NVENC HEVC
video size: original
video framerate: 60 fps
timeshift: 12m 60s
microphone :system default

Piotr
Posts: 1473
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action keeps restarting

Thu Aug 02, 2018 7:17 am

Please check if the issue occurs when Time-Shift is disabled.
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erdem
Posts: 5
Joined: Wed Aug 01, 2018 12:53 am
PC Specification: Intel Core i7 4790K, GTX 1080, Win10

Re: Action keeps restarting

Thu Aug 02, 2018 11:52 am

Piotr wrote:
Thu Aug 02, 2018 7:17 am
Please check if the issue occurs when Time-Shift is disabled.
The issue does not occur when time-shift is disabled. This is an important feature for me. I could not enjoy Action without it.

Piotr
Posts: 1473
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action keeps restarting

Fri Aug 03, 2018 6:14 am

We have made some stability fixes for Time-Shift feature. This problem should be resolved with next release.
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erdem
Posts: 5
Joined: Wed Aug 01, 2018 12:53 am
PC Specification: Intel Core i7 4790K, GTX 1080, Win10

Re: Action keeps restarting

Fri Aug 03, 2018 11:33 am

Awesome! When should I expect the new version to release?

Piotr
Posts: 1473
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action keeps restarting

Fri Aug 03, 2018 1:24 pm

erdem wrote:
Fri Aug 03, 2018 11:33 am
Awesome! When should I expect the new version to release?
Today ;)
Follow us on Twitter:
http://twitter.com/MirillisTeam
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erdem
Posts: 5
Joined: Wed Aug 01, 2018 12:53 am
PC Specification: Intel Core i7 4790K, GTX 1080, Win10

Re: Action keeps restarting

Sat Aug 04, 2018 1:25 am

Piotr wrote:
Fri Aug 03, 2018 1:24 pm
erdem wrote:
Fri Aug 03, 2018 11:33 am
Awesome! When should I expect the new version to release?
Today ;)
After the 3.2.0 update it works again. Thank you!!!

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