Hellmut
Posts: 41
Joined: Mon Sep 24, 2018 5:19 am
PC Specification: Intel I9 9980X; SLI RTX 2080 TI; Win 10

Re: Action! GPU acceleration problem (NVENC)

Thu Sep 27, 2018 1:26 pm

Lets try to clarify my situation. Please download two video files. I used 3.2.0. and 3.4.0. Action!
Web Cam: https://mega.nz/#!2Hh0nSbR!RbE1wVUtPA8E ... mgMMu69QXg
Video game (2003 year) ultra and 70% bitrate in Action! for both versions: https://mega.nz/#!SXpihQJI!r3JoJ5cbxRa4 ... Mzvh3d2EBQ

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action! GPU acceleration problem (NVENC)

Fri Sep 28, 2018 5:50 am

Thank you for all information. We will investigate this problem.
Could you please disable SLI and see if the issue persists?
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Hellmut
Posts: 41
Joined: Mon Sep 24, 2018 5:19 am
PC Specification: Intel I9 9980X; SLI RTX 2080 TI; Win 10

Re: Action! GPU acceleration problem (NVENC)

Fri Sep 28, 2018 7:25 am

Without SLI the problem still persists.

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action! GPU acceleration problem (NVENC)

Fri Sep 28, 2018 1:57 pm

We are not able to recreate your issue. Could you please provide us a video sample where your low quality issue occurs and another sample from version 3.2.0. Please upload your original video files to one of the popular sharing sites like Google Drive or Dropbox. It will help us investigate your issue.

Also, try recording with NVIDIA NVENC HEVC and Intel Quick Sync and see if the same problem occurs.
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Hellmut
Posts: 41
Joined: Mon Sep 24, 2018 5:19 am
PC Specification: Intel I9 9980X; SLI RTX 2080 TI; Win 10

Re: Action! GPU acceleration problem (NVENC)

Fri Sep 28, 2018 3:38 pm

Ok. Settings for both versions: 2560x1440, mp4, NVENC, 60 fps, Ultra quality, 70% bitrate (mp4), input rage 0-255 (full), use multicore recording, audio – AAC 512 kbps, Action! HUD hide.
3.2.0 – https://drive.google.com/file/d/1AxmEVb ... sp=sharing
3.4.0 - https://drive.google.com/file/d/1WAbW86 ... sp=sharing
File 3.2.0 – 84 mb
File 3.4.0 – 5 mb
My video card does not support HEVC (H.265) and my CPU does not support Intel Quick Sync.

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action! GPU acceleration problem (NVENC)

Mon Oct 01, 2018 1:51 pm

Try two things:
- recording in AVI
- recording in MP4 but change video size to 1080p.

See if the issue persists.
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Hellmut
Posts: 41
Joined: Mon Sep 24, 2018 5:19 am
PC Specification: Intel I9 9980X; SLI RTX 2080 TI; Win 10

Re: Action! GPU acceleration problem (NVENC)

Mon Oct 01, 2018 2:52 pm

In AVI - no problem
In MP4 1080p - Less quality drop but the same FPS drop.

Hellmut
Posts: 41
Joined: Mon Sep 24, 2018 5:19 am
PC Specification: Intel I9 9980X; SLI RTX 2080 TI; Win 10

Re: Action! GPU acceleration problem (NVENC)

Mon Oct 08, 2018 10:49 am

Well... What is going on? Or you do not have answer?

Hellmut
Posts: 41
Joined: Mon Sep 24, 2018 5:19 am
PC Specification: Intel I9 9980X; SLI RTX 2080 TI; Win 10

Re: Action! GPU acceleration problem (NVENC)

Mon Oct 08, 2018 1:23 pm

Oh, and by the way - in Action! 3.5.2 when I try finish my recording program just stuck. I need to end process manually.

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action! GPU acceleration problem (NVENC)

Tue Oct 09, 2018 7:55 am

Hello, we are still investigating the issue. Set NVIDIA NVENC hardware acceleration and check what is your CPU and GPU usage during recording.
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