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Action! GPU acceleration problem (NVENC)

Posted: Mon Sep 24, 2018 5:30 am
by Hellmut
Hello. After recent patch (3.3.0) users can choose GPU for recording (Added Nvidia GPU selection that will be used to perform hardware acceleration (available via Hardware Acceleration Settings in main screen). For me it was a disaster because program gave me 1-5 fps with huge image distortion. In the same time 3.2.0 - everything fine.
What should i do?

Re: Action! GPU acceleration problem (NVENC)

Posted: Mon Sep 24, 2018 7:51 am
by Piotr
Try updating or reinstalling your NVidia drivers.

Re: Action! GPU acceleration problem (NVENC)

Posted: Mon Sep 24, 2018 7:57 am
by Hellmut
Already done it. No changes.

Re: Action! GPU acceleration problem (NVENC)

Posted: Mon Sep 24, 2018 10:25 am
by Piotr
Please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.

Re: Action! GPU acceleration problem (NVENC)

Posted: Tue Sep 25, 2018 1:52 am
by Hellmut
Ok. I cannot send file through attachments. Maybe Mega? https://mega.nz/#!2KoBzYga!dqDskp50-vLl ... deHiS4ECzo

Re: Action! GPU acceleration problem (NVENC)

Posted: Tue Sep 25, 2018 5:49 am
by Piotr
Download these NVidia drivers: https://www.nvidia.com/content/DriverDo ... type=TITAN

Start installation, select custom installation and uncheck all components leaving only basic graphics driver.
Select "clean install" option and install drivers. See if that helps.

Re: Action! GPU acceleration problem (NVENC)

Posted: Tue Sep 25, 2018 6:56 am
by Hellmut
It did not help

Re: Action! GPU acceleration problem (NVENC)

Posted: Wed Sep 26, 2018 5:49 am
by Piotr
Please try following steps below to completely re-install Action. You will need your serial number to activate your product again.
1. Uninstall Action!
2. Press Start and then type "Regedit" in search and press Enter.
3. Go to the following path: HKEY_CURRENT_USER/Software/Mirillis/
4. Remove Action! catalog.
5. Reboot your PC.
6. Install Action! again. Make sure that your installer file comes from official website - www.mirillis.com (if you have not purchased Action! through Steam).
You can activate Action! with the same serial number as before.

These steps should restore your Action! settings to default.

Re: Action! GPU acceleration problem (NVENC)

Posted: Wed Sep 26, 2018 8:40 am
by Hellmut
No. It did not help. Problem is coming from separation GPU (NVENC GPU selection) somehow it ignores SLI after 3.3.0 patch. If I drop image quality - FPS will be steady.

Re: Action! GPU acceleration problem (NVENC)

Posted: Thu Sep 27, 2018 6:06 am
by Piotr
So the problem is that you have two graphics card in SLI and you have low fps, no matter which graphics card you select?