Adam413
Posts: 6
Joined: Sat Feb 23, 2019 5:55 pm
PC Specification: Windows 10 Pro 1809 (Build 17763.194)

Major Streaming Issues

Sat Feb 23, 2019 6:13 pm

Ever since updating from the 2.X.X builds to 3.X.X I've been experiencing extreme streaming issues. Turns out that Action! is streaming with 8 B-frames, which is not supported on Twitch. It fluctuates, though, one stream it could be 8, the next 12, even 20. I found this out because I streamed with Restream and it usually gives me a technical report of my stream, saying my B-Frames were extremely high at 8+.

I have an Intel i7-4720HQ downclocked to 3.0 GHz, GTX 965m overclocked to 1364 MHz on the core, 24 GB of RAM. GPU Driver 419.17
BenQ GW2765HT 1440p @ 73Hz and Laptop Display 1080p @ 100Hz

I had this problem before but was random at times and just started happening more ever since updating to 3.X. The issue remains will all versions in 3.X. In 2.X there was a setting that, when ticked, would cause the encoder to set the B-Frame count to an insane number that was not 2 but when unticked it would set it back to 2. I do not remember what this setting was but thought it'd be important.

Action! has the most optimized encoder I've ever worked with, something every other competitor can't achieve. Allowing me to stream in 1440p60 with my GPU when another application would only be able to stream 720p30 without fully utilizing my entire computer, even with GPU Encoding. It is really annoying that this is happening, I have even tried uninstalling and reinstalling but nothing was changed. I reverted to an older version that had previously worked but no longer does.

Could it be GPU Drivers? It's the last thing I have to check, but I do remember having issues in a lot of games and HW Accelerated applications ever since downloading the bloatware 4xx series drivers that is made for RTX cards.

For the record: I posted here on the forums because your support never responds to my emails "urgently" or in a timely manner. It took 10 days to receive a response to a technical question in regards to using different anti-aliasing algorithms.

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Major Streaming Issues

Mon Feb 25, 2019 9:06 am

Thank you for contacting us. We will investigate the issue.
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Adam413
Posts: 6
Joined: Sat Feb 23, 2019 5:55 pm
PC Specification: Windows 10 Pro 1809 (Build 17763.194)

Re: Major Streaming Issues

Mon Feb 25, 2019 9:49 am

Piotr wrote:
Mon Feb 25, 2019 9:06 am
Thank you for contacting us. We will investigate the issue.
Just wanted to give an update on the issue:

I have since reverted to NVIDIA Driver 399.24, which should be the last official driver before RTX support and bloat was added. Since doing so, Action! is performing even better than it was with the latest driver. My issue persists whenever I am trying to stream using the in-app setup, connecting my Twitch account and selecting the server. I am in Central California and all three injest points closest to me (San Jose, San Francisco, Los Angeles) cut out 15 - 60 seconds into the stream.

Using Restream to connect through custom RTMP does not have this issue and I was able to stream for 8 hours today because of it. I'm not sure if it's a network-related issue or driver? It's fine when connecting through Restream but directly to Twitch itself it's unstable, with a 30 second delay if my channel goes into the "Live" status.

Is there any logs I can give you that may help? I've also attached my DxDiag below.

Thanks for your guys' work, I really appreciate it. I have temporarily found a solution, but the service allows me to only stream in 4h30m sessions which I do not do.
Attachments
DxDiag_adam413.zip
(14.82 KiB) Downloaded 264 times

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Major Streaming Issues

Mon Feb 25, 2019 12:31 pm

Please provide us sample stream. Go to LIVE tab and enable "Record streamed video to disk" option.
Stream to Twitch and when get disconnected provide us recorded file.
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KizaKaS
Posts: 7
Joined: Sat Feb 23, 2019 12:32 am
PC Specification: i7-8700K, GTX 10880 Ti, Windows 10 Pro

Re: Major Streaming Issues

Wed Mar 13, 2019 12:26 pm

Me too get this problem I get MSI GT75VR 7RF Titan Pro laptop and when I try stream me stream realy blurry stream quality like 140p I try stream for YouTube and Twitch quality still same. Also I stream whit GPU acceleration, I try stream 720p 60FPS and try 1080p 60FPS also I try Original resolution 60FPS still same, I think mirillis not supported live stream for laptop mirillis not updates laptop GPU drivers

Here me laptop specifications
CPU: Intel i7-7700HQ 2.8 Ghz (Boost 3.5 Ghz)
RAM: 16 GB RAM
GPU: GeForce GTX 1080 8GB + 4 GB boost CPU

Me internet conection when I try stream:
Ping: 5ms
Download: 800 ms/s
Upload 750 mb/s

Also when I try stream on mirillis for dekstop pc I get realy epic quality
Mirillis fix that problem for laptop I buy mirillis 2x keys and what I got it ? :evil: :evil: :evil: :evil:

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Major Streaming Issues

Thu Mar 14, 2019 6:44 am

KizaKaS wrote:
Wed Mar 13, 2019 12:26 pm
Me too get this problem I get MSI GT75VR 7RF Titan Pro laptop and when I try stream me stream realy blurry stream quality like 140p I try stream for YouTube and Twitch quality still same. Also I stream whit GPU acceleration, I try stream 720p 60FPS and try 1080p 60FPS also I try Original resolution 60FPS still same, I think mirillis not supported live stream for laptop mirillis not updates laptop GPU drivers

Here me laptop specifications
CPU: Intel i7-7700HQ 2.8 Ghz (Boost 3.5 Ghz)
RAM: 16 GB RAM
GPU: GeForce GTX 1080 8GB + 4 GB boost CPU

Me internet conection when I try stream:
Ping: 5ms
Download: 800 ms/s
Upload 750 mb/s

Also when I try stream on mirillis for dekstop pc I get realy epic quality
Mirillis fix that problem for laptop I buy mirillis 2x keys and what I got it ? :evil: :evil: :evil: :evil:
Make sure to increase bitrate in LIVE settings.
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KizaKaS
Posts: 7
Joined: Sat Feb 23, 2019 12:32 am
PC Specification: i7-8700K, GTX 10880 Ti, Windows 10 Pro

Re: Major Streaming Issues

Thu Mar 14, 2019 2:47 pm

Me bitrate on Youtube 1080p 60FPS and 9000 bitrate i try 12 000 but still stream is blurry but when I stream whit mirillis 2.x.x version on twitch quality is perfect when I back to 3.x.x version me stream blurry.....

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Major Streaming Issues

Fri Mar 15, 2019 6:51 am

KizaKaS wrote:
Thu Mar 14, 2019 2:47 pm
Me bitrate on Youtube 1080p 60FPS and 9000 bitrate i try 12 000 but still stream is blurry but when I stream whit mirillis 2.x.x version on twitch quality is perfect when I back to 3.x.x version me stream blurry.....
Should be fixed with 3.9.1
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