docent13
Posts: 4
Joined: Mon Jul 01, 2019 5:26 am
PC Specification: i5-4590, GTX-970, 12gb DDR3, Win10 pro

Capture sound AVerMedia Live Gamer HD

Mon Jul 01, 2019 5:41 am

Hello, tell me how to capture the sound to record or stream from the capture card. Video capture is on, but no sound is output from the capture device AVerMedia Live Gamer HD, there is no such problem in other software. If anyone knows a solution to this problem, please share.

Piotr
Posts: 1474
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Capture sound AVerMedia Live Gamer HD

Mon Jul 01, 2019 7:10 am

Thank you for informing us about the issue.

Do you have drivers and ReCentral software installed?
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docent13
Posts: 4
Joined: Mon Jul 01, 2019 5:26 am
PC Specification: i5-4590, GTX-970, 12gb DDR3, Win10 pro

Re: Capture sound AVerMedia Live Gamer HD

Mon Jul 01, 2019 7:35 am

The software is installed and updated to the latest versions. Capture goes through the choice of streaming engine capture card LGHD Stream Engine

Piotr
Posts: 1474
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Capture sound AVerMedia Live Gamer HD

Tue Jul 02, 2019 5:53 am

Try uninstalling Stream Engine and you shoud hear sounds in preview.
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docent13
Posts: 4
Joined: Mon Jul 01, 2019 5:26 am
PC Specification: i5-4590, GTX-970, 12gb DDR3, Win10 pro

Re: Capture sound AVerMedia Live Gamer HD

Tue Jul 02, 2019 7:30 am

Piotr wrote:
Tue Jul 02, 2019 5:53 am
Try uninstalling Stream Engine and you shoud hear sounds in preview.
The capture device can not be selected in the options, stream engine was only available. In the obs there is no such problem, the capture device is selected without problems.
Image

Piotr
Posts: 1474
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Capture sound AVerMedia Live Gamer HD

Wed Jul 03, 2019 6:02 am

Ok. Install Stream Engine again. Check if there is additional audio device under Primary Audio Device.
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docent13
Posts: 4
Joined: Mon Jul 01, 2019 5:26 am
PC Specification: i5-4590, GTX-970, 12gb DDR3, Win10 pro

Re: Capture sound AVerMedia Live Gamer HD

Wed Jul 03, 2019 8:27 am

Piotr wrote:
Wed Jul 03, 2019 6:02 am
Ok. Install Stream Engine again. Check if there is additional audio device under Primary Audio Device.
Reinstall did not give anything
Image

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