Mirillis forum

When I press "F9" or Stop Rec Button, the software Freezes, crashs and restarts. When it gets opened again, the recorded file couldnt be opened or is corrupted (only happened in mp4, I havent tested it in other). Please help me fix this issue.

Everytime I stop recording it crashes and open up again, recording in AVI files works fine, just on MP4, at least when Action! opens up again the recording is saved.

I already updated my CPU drivers, what's my problem?

What hardware acceleration do you use?

I Use "Intel Quick Sync Video".


Update : When Hardware Accleration Is Disabled, it works properply. In "AVI" it also works properly

Dishant Shahu wrote: ↑

Wed Jan 15, 2020 7:49 am

I Use "Intel Quick Sync Video".


Update : When Hardware Accleration Is Disabled, it works properply. In "AVI" it also works properly

Please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.

For Some Reasons, I cant attach "dxdiag.txt". Something pops up saying 'Invaid File Extension : DxDiag.txt'.


Here is the google drive link for the "dxdiag.txt".


Google Drive : https://drive.google.com/file/d/1NdRyt1 ... sp=sharing

Dishant Shahu wrote: ↑

Fri Jan 17, 2020 7:41 am

For Some Reasons, I cant attach "dxdiag.txt". Something pops up saying 'Invaid File Extension : DxDiag.txt'.


Here is the google drive link for the "dxdiag.txt".


Google Drive : https://drive.google.com/file/d/1NdRyt1 ... sp=sharing

Update Action! to version 4.0.4 and see if the issue persists.

I'm using the latest release of action! But the issue isn't fixed for me....pls help!

Dishant Shahu wrote: ↑

Tue Jan 21, 2020 8:39 am

I'm using the latest release of action! But the issue isn't fixed for me....pls help!

Try installing these Intel drivers: https://dl.dell.com/FOLDER03769645M/1/V ... 14_A04.EXE

@piotr i have moved to a new laptop and Action! is performing really well there and I don't really need any help and support right now. If I need any, I will let you know. I just wanna say, thank you for help and support, i really appreciate that. Have a good day!