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4.0.4 MP4 not working in windows 8.1

Posted: Fri Jan 17, 2020 9:30 pm
by keeperst
4.0.4 MP4 does not work in windows 8.1
When recording the game or the screen, it displays it in Green
The attachment green.jpg is no longer available
The attachment mp4.jpg is no longer available
green.jpg
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Re: 4.0.4 MP4 not working in windows 8.1

Posted: Mon Jan 20, 2020 8:57 am
by Piotr
Hello,
thank you for contacting us. Please provide us more information about your problem:
Details about recording settings
Does problem occurs both for AVI and MP4 recordings?
Does it occur for every game or only for a 1 title or a few?
Does problem occurs when recording to lower resolution (480p)?
Does it occurs when recording in lower fps (30p)?
Does it occur when recording Windows desktop?

Re: 4.0.4 MP4 not working in windows 8.1

Posted: Mon Jan 20, 2020 11:35 am
by keeperst
I have checked all your questions. On Windows 10 all works fine. On Windows 8.1 AVI also works fine, but MP4 only works when disabling the hardware acceleration. No matter the resolution, no matter the fps, the AMD AMF just does not work.
I have a ATI Radeon HD 7970
The attachment MP4.jpg is no longer available
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MP4.jpg
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Re: 4.0.4 MP4 not working in windows 8.1

Posted: Mon Jan 20, 2020 11:36 am
by keeperst
MP4c.jpg
MP4c.jpg (41.06 KiB) Viewed 2906 times

Re: 4.0.4 MP4 not working in windows 8.1

Posted: Tue Jan 21, 2020 7:31 am
by Piotr
Please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.

Re: 4.0.4 MP4 not working in windows 8.1

Posted: Tue Jan 21, 2020 11:17 am
by keeperst
dxdiag
DxDiag.7z
(11.74 KiB) Downloaded 147 times

Re: 4.0.4 MP4 not working in windows 8.1

Posted: Wed Jan 22, 2020 7:22 am
by Piotr

Re: 4.0.4 MP4 not working in windows 8.1

Posted: Wed Jan 22, 2020 4:24 pm
by keeperst
I have tested MP4 on Windows 8.1. ATI Driver update, Action works in screen mode, but it does not work in game mode.
DxDiagb.7z
(11.78 KiB) Downloaded 160 times

Re: 4.0.4 MP4 not working in windows 8.1

Posted: Wed Jan 22, 2020 4:45 pm
by keeperst
MP4 not work in
game mode.jpg
game mode.jpg (44.93 KiB) Viewed 2871 times

Re: 4.0.4 MP4 not working in windows 8.1

Posted: Thu Jan 23, 2020 6:47 am
by Piotr
keeperst wrote:
Wed Jan 22, 2020 4:24 pm
I have tested MP4 on Windows 8.1. ATI Driver update, Action works in screen mode, but it does not work in game mode.

DxDiagb.7z
Try updating AMD drivers.