SomS
Posts: 4
Joined: Fri May 24, 2019 7:47 pm
PC Specification: Windows 10

Windows Photos Closing

Mon Jan 27, 2020 8:45 pm

Hello.

I update my Action! to version 4.0.4 and now i have a little problem with the Windows Photos.

Everytime I try to see some pics on the Windows Photos, with the Action! open, my Windows Photos crashes and then closes.

I dont need to be recording to this happen, if the Action! is open the crash happens.

I made a little video to understand better.

https://streamable.com/amtli

Piotr
Posts: 1473
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Windows Photos Closing

Tue Jan 28, 2020 7:07 am

Hello,
please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.
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SomS
Posts: 4
Joined: Fri May 24, 2019 7:47 pm
PC Specification: Windows 10

Re: Windows Photos Closing

Tue Jan 28, 2020 3:11 pm

Here you have the DxDiag
Attachments
DxDiag.zip
(15.97 KiB) Downloaded 256 times

Piotr
Posts: 1473
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Windows Photos Closing

Wed Jan 29, 2020 7:18 am

Update AMD drivers and see if that helps: https://www.amd.com/en/support/graphics ... eon-rx-460
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SomS
Posts: 4
Joined: Fri May 24, 2019 7:47 pm
PC Specification: Windows 10

Re: Windows Photos Closing

Wed Jan 29, 2020 12:04 pm

Okay, I think I found the problem, it's not the AMD driver (but thanks for the reminder to update)

The problem is with other app, Wallpaper Engine (from Steam) everytime that app is open, the error happens, but when i closed it, the Action! and the Windows Photos works fine.

Thanks anyway

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