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Windows Photos Closing

Posted: Mon Jan 27, 2020 8:45 pm
by SomS
Hello.

I update my Action! to version 4.0.4 and now i have a little problem with the Windows Photos.

Everytime I try to see some pics on the Windows Photos, with the Action! open, my Windows Photos crashes and then closes.

I dont need to be recording to this happen, if the Action! is open the crash happens.

I made a little video to understand better.

https://streamable.com/amtli

Re: Windows Photos Closing

Posted: Tue Jan 28, 2020 7:07 am
by Piotr
Hello,
please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.

Re: Windows Photos Closing

Posted: Tue Jan 28, 2020 3:11 pm
by SomS
Here you have the DxDiag

Re: Windows Photos Closing

Posted: Wed Jan 29, 2020 7:18 am
by Piotr
Update AMD drivers and see if that helps: https://www.amd.com/en/support/graphics ... eon-rx-460

Re: Windows Photos Closing

Posted: Wed Jan 29, 2020 12:04 pm
by SomS
Okay, I think I found the problem, it's not the AMD driver (but thanks for the reminder to update)

The problem is with other app, Wallpaper Engine (from Steam) everytime that app is open, the error happens, but when i closed it, the Action! and the Windows Photos works fine.

Thanks anyway