Mirillis forum

Hi

I´ve worked with action and always have recorded in mp4, But now it only lets me record in AVI. when i try to record in mp4, it stops and
the message is that Action don´t responde, so it crashes.

I really need some help.

thanks

Hello,
please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.

Hello, I'm having the same troubles. I can't record in MP4 because the program crashes after stopping the recording, so I record on AVI but I don't get any sound as noted in another topic below. I also get some video archives I can't delete, they are stuck there. Here are my settings.




I also attach my DxDiag.

Please help us >:

Please try following steps below to completely re-install Action. You will need your serial number to activate your product again.
1. Uninstall Action!
2. Press Start and then type "Regedit" in search and press Enter.
3. Go to the following path: HKEY_CURRENT_USER/Software/Mirillis/
4. Remove Action! catalog.
5. Reboot your PC.
6. Install Action! again. Make sure that your installer file comes from official website - www.mirillis.com (if you have not purchased Action! through Steam).
You can activate Action! with the same serial number as before.

These steps should restore your Action! settings to default.

If you change the dxdiag file extension to .zip you will be able to add it to the post.

It may be a problem with audio recording. Go to Settings -> Audio and disable "record sound" option.
See if that works.