Action Recorded Mp4 file has audio, but when put into Movie Studio Platinum it does not play

[Allworkandlowpay]

Alright so I know there's an existing issue with .AVI files, but I'm having an issue with Movie Studio Platinum 13 and Action Recorder. The issue happens periodically, but has been getting more common lately. I'll record a video in Action and when importing it over to Movie Studio Platinum, the video will appear, but no audio will be present. the Waveform is just a flat line. When reviewing the recorded .mp4, the original file does in fact have audio. I do not have multi-sampling on, and all my microphone settings are correct.

Anybody know a fix for this?

[Piotr]

Please provide us a MediaInfo report of your file, where issue occurs. To do this please download (it's free) MediaInfo from here: http://mediaarea.net/en/MediaInfo. Once you have installed MediaInfo please go to your file location and right-click on it. Select MediaInfo. A new Windows with basic information should pop-up. Below you can find more information. Click the button and select "Tree" option. Advanced information will be displayed. Please export the report or simply create a screenshot of your Tree view.

[Allworkandlowpay]

So I just had this issue again, this time with a straight audio recording, m4a format. The audio works fine as the file itself, but when imported into Movie Studio Platinum there is nothing.

Here's the Media info:

General
Complete name : C:\Action!\Audio\Overbooked\Predictions\Audio 2-28-2020 2-58-22 PM.m4a
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41/isom)
File size : 12.5 MiB
Duration : 12 min 51 s
Overall bit rate mode : Constant
Overall bit rate : 136 kb/s
Encoded date : UTC 2020-02-28 20:11:14
Tagged date : UTC 2020-02-28 20:11:14

Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 12 min 51 s
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 11.8 MiB (94%)
Language : English
Encoded date : UTC 2020-02-28 20:11:14
Tagged date : UTC 2020-02-28 20:11:14

[Piotr]

There is no reason hy this file wouldn't work. You should contact Movie Studio support.