I also have the issue of my 4K60 Pro MK2 not having any audio detected in Action. I basically have to play my audio through another software, like monitoring the audio in OBS, to have Action pick up the audio that way by recording desktop audio. If I'm not using any software to monitor the audio, nothing will come through in the video/stream at all.Piotr wrote: ↑Fri Mar 05, 2021 7:13 amWe have this Elgato card and we have no problem recording sounds from it.
Please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:
If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.
Attach generated txt file to your reply.
Hi Watchman,Watchman wrote: ↑Mon Mar 15, 2021 5:24 pmHi guys, do you see the Elgato 4K60 Pro Mk.2 audio device on the Audio device list (Primary Audio Device)??? When we select it we capture audio only from the capture card. Also from the latest 4K Capture Utility version Elgato fixed the HDR capture problem so it now works both in SDR and HDR.
It works on our side with the latest Elagato drivers/software. It also worked for Google when we were working on HDR streaming to YouTube. Maybe something blocks the audio so it is not reaching Action? There is no magic in it since this is a standard audio device. It must work...
Hope we can help!
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