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Action is crashing after i press stop recording. This is after the latest windows update

Posted: Thu Apr 22, 2021 3:00 am
by Michelin18
hi how are you. I been using action a little over a month.

Yesterday when i updated the adrenaline to 21.4.1 after the reset. Windows decided to update too. I have been avoiding that update.

After that every time i try to record with HDR on. Action crashes after pressing stop. The video gets corrupted.
I try in different modes as game, screen window. All of them crashes.
The settings still the same.

I try uninstalling it and installing it. That didn't work.

I have a 5700xt and a 3600xt also 32GB of ram Windows 64bit

Is there a fix for this

Thanks

Re: Action is crashing after i press stop recording. This is after the latest windows update

Posted: Thu Apr 22, 2021 5:35 am
by Piotr
Hello.

Press Windows key + R to open "Run" window.
Type msinfo32 and click OK to open System Information.
Now click File -> Save. Save the file on your desktop, this can take a while.
Attach generated file to your reply.

Re: Action is crashing after i press stop recording. This is after the latest windows update

Posted: Fri Apr 23, 2021 3:51 am
by Michelin18
hi i been trying to attached the generated file . but is a .nfo extension , it says error when I try to upload it

is there another way to send you the the report.

is that safe I looked over . that has all the info on my system,

thank you

Re: Action is crashing after i press stop recording. This is after the latest windows update

Posted: Fri Apr 23, 2021 5:33 am
by Piotr
Actually it won't be needed. We have found the issue. It is not the windows update but drivers update that cause this. Problem will be fixed with next release.

Re: Action is crashing after i press stop recording. This is after the latest windows update

Posted: Fri Apr 23, 2021 7:21 am
by Michelin18
that sounds great !!!!

looking forward for it !

i wish I could have been more help.

why I couldn't attach the nfo file ?