brazilianjoe
Posts: 7
Joined: Sun Jul 04, 2021 2:21 am
PC Specification: Ryzen 3600, Geforce 1660 Super, W10Pro

App freezing on Live Stream (stress test)

Fri Aug 13, 2021 12:54 pm

Hi,
I work at a company that provides an all-in-one video hossting and live streaming solution for people.
I have been using your app to take screenshots for support, and also to test recording videos and live streams.
My ISP upload is not stellar, but I find that provides an ideal testing ground in the real world.

In the version 4.20.3, I am having app freezes when live streaming.
My upstream is16 Mbps, so I try to use very low settings, since I am just testing: I use NVENC at 480p, 30fps, with <1Mbps bitrate.

The stream can survive a couple hiccups, but after 2-3 reconnects, the app does not send information anymore, and if I press STOP to end transmitting, the app freezes and must be killed with Task Manager.

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: App freezing on Live Stream (stress test)

Tue Aug 17, 2021 7:08 am

Hello. Next time Action! hang open task manager and switch to "Details" tab.
Right click on Action.exe and select "Create dump file". Message box with a path to newly created dump file will show up.
Please send us this dump file using Dropbox, Google Drive or other sharing service.
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