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App freezing on Live Stream (stress test)

Posted: Fri Aug 13, 2021 12:54 pm
by brazilianjoe
Hi,
I work at a company that provides an all-in-one video hossting and live streaming solution for people.
I have been using your app to take screenshots for support, and also to test recording videos and live streams.
My ISP upload is not stellar, but I find that provides an ideal testing ground in the real world.

In the version 4.20.3, I am having app freezes when live streaming.
My upstream is16 Mbps, so I try to use very low settings, since I am just testing: I use NVENC at 480p, 30fps, with <1Mbps bitrate.

The stream can survive a couple hiccups, but after 2-3 reconnects, the app does not send information anymore, and if I press STOP to end transmitting, the app freezes and must be killed with Task Manager.

Re: App freezing on Live Stream (stress test)

Posted: Tue Aug 17, 2021 7:08 am
by Piotr
Hello. Next time Action! hang open task manager and switch to "Details" tab.
Right click on Action.exe and select "Create dump file". Message box with a path to newly created dump file will show up.
Please send us this dump file using Dropbox, Google Drive or other sharing service.