For a year, AVerMedia gc555 can't get sound

[xpstone]

I buy action! It has been a year since I paid attention to the update. Now I upgrade to 4.23.0. I still can't get the sound using AVerMedia gc555. I guarantee that there is no problem with the sound. OBS and bandicam can record the sound normally, including monitoring. I urge you to fix this problem and don't let me wait

[Piotr]

Hello.
In the Primary Sound Device list you probably have more than one Avermedia device. Make sure to try every one of them. You may not hear audio in a preview or during recording, so make sure to check the recorded video if there is any sound.

[xpstone]

I guarantee that there is no problem with my operation. I have tried every audio. I can't use it after purchase. I can't monitor and record audio. Please check it