Tymorafarr
Posts: 7
Joined: Tue May 03, 2016 8:48 am
PC Specification: Windows 10, i7-6770k, nVidia GTX 980

Cracking audio

Sun Feb 13, 2022 8:53 am

Is anyone getting cracking audio in your recordings? Is it still an ongoing issue?

Piotr
Posts: 1475
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Cracking audio

Mon Feb 14, 2022 9:19 am

If you are experiencing cracking audio issues try lowering the volume of sound devices in Action!.
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Tymorafarr
Posts: 7
Joined: Tue May 03, 2016 8:48 am
PC Specification: Windows 10, i7-6770k, nVidia GTX 980

Re: Cracking audio

Wed Feb 16, 2022 5:15 pm

Unfortunately, it still doesn't fix it. I dropped the system volume from 100% to 80% and I'm still hearing cracking sounds at random intervals. This is especially apparent during seemingly busy scenes with lots of audio ongoing at the same time

Never had any issue with audio until an Action update sometime mid last year

Piotr
Posts: 1475
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Cracking audio

Thu Feb 17, 2022 8:25 am

Do you have surround system like 5.1 or 7.1?
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Tymorafarr
Posts: 7
Joined: Tue May 03, 2016 8:48 am
PC Specification: Windows 10, i7-6770k, nVidia GTX 980

Re: Cracking audio

Thu Feb 17, 2022 12:58 pm

No, I do not have any surround system or hardware. Just a regular desktop audio

Piotr
Posts: 1475
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Cracking audio

Fri Feb 18, 2022 6:36 am

Please send us screenshots from following tabs:
- Video Recording (showing all options),
- Settings -> Audio.
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Tymorafarr
Posts: 7
Joined: Tue May 03, 2016 8:48 am
PC Specification: Windows 10, i7-6770k, nVidia GTX 980

Re: Cracking audio

Fri Feb 18, 2022 9:30 am

I have attached the screenshots
Attachments
record_settings_1.png
record_settings_1.png (49.66 KiB) Viewed 35250 times
record_settings_2.png
record_settings_2.png (47.87 KiB) Viewed 35250 times
audio_settings_1.png
audio_settings_1.png (32.39 KiB) Viewed 35250 times

Piotr
Posts: 1475
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Cracking audio

Tue Feb 22, 2022 8:43 am

Please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.
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Tymorafarr
Posts: 7
Joined: Tue May 03, 2016 8:48 am
PC Specification: Windows 10, i7-6770k, nVidia GTX 980

Re: Cracking audio

Tue Feb 22, 2022 11:22 am

Seems like I cannot attach .txt files in the thread
I posted the logs in pastebin https://pastebin.com/fPfav7Td

Piotr
Posts: 1475
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Cracking audio

Wed Feb 23, 2022 7:10 am

I still think that it is a volume problem. Probably caused by audio drivers.
Try lowering volume to 50% in Action! and see if issue persists.
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