Grace Ob
Posts: 1
Joined: Sun Aug 21, 2022 1:50 pm
PC Specification: Windows 10, Intel(R) Core(TM) M-5Y10c CP

Audio Issue

Thu Sep 01, 2022 6:47 am

Hello everyone,
This morning when I open my premiere pro project I can't listen to the sound that I put in my timeline. However, yesterday everything was working fine, I didn't touch anything so if anyone has a lead?

Thank you very much!

Piotr
Posts: 1375
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Audio Issue

Fri Sep 02, 2022 5:18 am

Hello,
please provide us a MediaInfo report of your file. To do this please download (it's free) MediaInfo from here: http://mediaarea.net/en/MediaInfo. Once you have installed MediaInfo please go to your file location and right-click on it. Select MediaInfo. A new Windows with basic information should pop-up. Below you can find more information. Click the button and select "Tree" option. Advanced information will be displayed. Please export the report or simply create a screenshot of your Tree view.
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