computeur
Posts: 6
Joined: Mon Oct 02, 2017 1:37 pm
PC Specification: i7 4790k, GTX 980, 24Gb 2133Mhz, SSD 500

Suddenly action totally crash my AMD computer hard frezz (Ryzen 3600)

Wed Aug 04, 2021 9:43 am

Hi
I can't resume more the issue.
Yesterday I could use action without prob
But now when action i's open (capture off) my computer totally frezz (with outdated licence issue un Windows lo'g).
to solve it I had try:
to deleted action! cleanning the registry and data
install a new. exe
nothing change .
Windows 10 crash (frezz) when action! is on

ps: windows and all graphics drivers (gpu visual c++ directx etc... ) are updated

my build:
ryzen 3600
32go
gtx 980
500go SSD
6To DD
850Watts platinium

Piotr
Posts: 1472
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Suddenly action totally crash my AMD computer hard frezz (Ryzen 3600)

Tue Aug 10, 2021 5:53 am

Hello,
please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.
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