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Audio Issue

Posted: Thu Sep 01, 2022 6:47 am
by Grace Ob
Hello everyone,
This morning when I open my premiere pro project I can't listen to the sound that I put in my timeline. However, yesterday everything was working fine, I didn't touch anything so if anyone has a lead?

Thank you very much!

Re: Audio Issue

Posted: Fri Sep 02, 2022 5:18 am
by Piotr
Hello,
please provide us a MediaInfo report of your file. To do this please download (it's free) MediaInfo from here: http://mediaarea.net/en/MediaInfo. Once you have installed MediaInfo please go to your file location and right-click on it. Select MediaInfo. A new Windows with basic information should pop-up. Below you can find more information. Click the button and select "Tree" option. Advanced information will be displayed. Please export the report or simply create a screenshot of your Tree view.