Khayn
Posts: 3
Joined: Tue Aug 21, 2018 7:37 am
PC Specification: 1050TI, AMD RYZEN 2200, WINDOWS 10

4k isn't working

Tue Aug 21, 2018 7:41 am

I've seen people complaining about this but I have to say it too, it just doesn't work. Not on Splash Pro EX, and not on Splash 2.0 or whatever version you are. It just plays the audio and this annoys me so much. I hope you all fix this soon enough, because I'm unistalling it. I waited months to watch Avengers on blu-ray 4k with Splash Motion² and now I can't.

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radi
Mirillis Team
Posts: 3506
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: 4k isn't working

Wed Aug 22, 2018 12:13 pm

Hello,

Could you please provide us more details? What exactly is the problem? Do you have a problem with Motion² in 4K?
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Khayn
Posts: 3
Joined: Tue Aug 21, 2018 7:37 am
PC Specification: 1050TI, AMD RYZEN 2200, WINDOWS 10

Re: 4k isn't working

Wed Aug 22, 2018 4:22 pm

It just plays a audio file instead, and the audio doesn't even work.

Khayn
Posts: 3
Joined: Tue Aug 21, 2018 7:37 am
PC Specification: 1050TI, AMD RYZEN 2200, WINDOWS 10

Re: 4k isn't working

Wed Aug 22, 2018 4:56 pm

It's a video file but it recognize as an audio. And the audio seems to be playing but you can't hear it too.

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radi
Mirillis Team
Posts: 3506
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: 4k isn't working

Fri Aug 24, 2018 11:48 am

What video codec is used in this video file?
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