4k isn't working

[Khayn]

I've seen people complaining about this but I have to say it too, it just doesn't work. Not on Splash Pro EX, and not on Splash 2.0 or whatever version you are. It just plays the audio and this annoys me so much. I hope you all fix this soon enough, because I'm unistalling it. I waited months to watch Avengers on blu-ray 4k with Splash Motion² and now I can't.

[radi]

Hello,

Could you please provide us more details? What exactly is the problem? Do you have a problem with Motion² in 4K?

[Khayn]

It just plays a audio file instead, and the audio doesn't even work.

[Khayn]

It's a video file but it recognize as an audio. And the audio seems to be playing but you can't hear it too.

[radi]

What video codec is used in this video file?

[lol]

What video codec is used in this video file?

that's why i told you to add MediaInfo to Splash.

[YH2135]

I love this player, but as you can see, it couldn‘t play 4K HDR HEVC,.Let me show you the video.
General
Format : BDAV
Format/Info : Blu-ray Video
File size : 17.2 GiB
Duration : 51 min 16 s
Overall bit rate mode : Variable
Overall bit rate : 48.1 Mb/s
Maximum Overall bit rate : 109 Mb/s

Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : HEVC
Format/Info : High Efficiency Video Coding
Commercial name : HDR10
Format profile : Main 10@L5.1@High
Codec ID : 36
Duration : 51 min 15 s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1000 cd/m2
Maximum Frame-Average Light Level : 120 cd/m2

Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : DTS XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Muxing mode : Stream extension
Codec ID : 134
Duration : 51 min 15 s
Bit rate mode : Variable
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 16 bits
Compression mode : Lossless

Text
ID : 4768 (0x12A0)
Menu ID : 1 (0x1)
Format : PGS
Codec ID : 144
Delay relative to video : 8 s 508 ms