Benjamin-in-FL
Posts: 3
Joined: Mon Dec 31, 2012 4:49 am
PC Specification: Windows 7 SP1

Can't get to work for more than one user account

Sat Jan 12, 2013 5:42 am

Splash Lite v1.8 seems to work for only one user account under Windows. I have two laptops, one running Vista HomeP 32 bit and the other Win 7 Pro 64 bit. Splash Lite v1.8 was installed successfully on both platforms under the admin user account. I then switched users and installed it "successfully" in each standard user account. However, execution on both generates the critical error: "Failed to initialize product. Please try reinstall" in the standard account. Using Windows control panel for software uninstall, it was successfully uninstalled and then reinstalled on both standard user accounts. Upon execution the same critical error reoccurred! Is this new Splash release of the free version supposed to be limited in this way? Please advise - a loyal and enthusiastic Splash user!

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radi
Mirillis Team
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Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: Can't get to work for more than one user account

Tue Jan 15, 2013 4:16 pm

Do they have any administrator rights?
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Benjamin-in-FL
Posts: 3
Joined: Mon Dec 31, 2012 4:49 am
PC Specification: Windows 7 SP1

Re: Can't get to work for more than one user account

Wed Jan 16, 2013 3:26 pm

Radi:
Thank you for your prompt reply. Yes, I have admin rights. Both are my personal laptops. The initialization error occurs on the standard accounts. Splash Lite v 1.8 was first installed on the admin accounts and works fine on both! Please explain/amplify your question.
Thank you

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