TheMountainMAN
Posts: 10
Joined: Thu Sep 12, 2019 12:24 am
PC Specification: Windows 10 Home

No audio & crashes when recording is stopped.

Tue Feb 18, 2020 7:40 pm

Hello, I seemed to be experiencing a bit of a problem. Action! is not picking up any microphone audio or game audio at all. And when I end the recording the whole the thing just crashes. But when you bring it back up, the video file is broken. I have never had this happen to me so I'm not sure what to do.

I looked at my drivers and none of them were displaying any kind of problem that I could see. But when I checked the DxDiag I found:
Fault bucket 1565619206175907368, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Action.exe
P2: 4.1.2.0
P3: 5e407be8
P4: cfe9
P5: 134234112

Piotr
Posts: 1271
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: No audio & crashes when recording is stopped.

Wed Feb 19, 2020 7:16 am

Hello,
please provide us your PC DxDiag report. It will help us investigate your problem.
To run a dxdiag report follow the steps below:

If you are running Windows Vista or higher go to your task bar.
Click on, "Start Button".
Click on, "Run".
In the pop-up window enter dxdiag and hit ok.
The DirectX Diagnostic Tool pop-up window should appear.
Click on, "Save all information tab".
"Save As" window should be present.
Click on, "Save" (The file should be saved to your desktop as dxdiag)
Close the DirectX Diagnostic Tool.

Attach generated txt file to your reply.
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TheMountainMAN
Posts: 10
Joined: Thu Sep 12, 2019 12:24 am
PC Specification: Windows 10 Home

Re: No audio & crashes when recording is stopped.

Wed Feb 19, 2020 11:52 am

Well I guess that's another problem, It won't take the DxDiag file at all. It says its a invalid file extension.

TheMountainMAN
Posts: 10
Joined: Thu Sep 12, 2019 12:24 am
PC Specification: Windows 10 Home

Re: No audio & crashes when recording is stopped.

Wed Feb 19, 2020 12:25 pm

If there is something specific from the DxDiag then I can copy and paste it, but it wont let me attach the file.

Piotr
Posts: 1271
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: No audio & crashes when recording is stopped.

Thu Feb 20, 2020 7:11 am

TheMountainMAN wrote:
Wed Feb 19, 2020 12:25 pm
If there is something specific from the DxDiag then I can copy and paste it, but it wont let me attach the file.
Change file extension to .zip and attach it to your post.
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TheMountainMAN
Posts: 10
Joined: Thu Sep 12, 2019 12:24 am
PC Specification: Windows 10 Home

Re: No audio & crashes when recording is stopped.

Thu Feb 20, 2020 11:32 am

Alright here you go.
Attachments
dxdiag.zip
(13.73 KiB) Downloaded 615 times

TheMountainMAN
Posts: 10
Joined: Thu Sep 12, 2019 12:24 am
PC Specification: Windows 10 Home

Re: No audio & crashes when recording is stopped.

Wed Feb 26, 2020 7:36 pm

So can it be fixed?

Piotr
Posts: 1271
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: No audio & crashes when recording is stopped.

Thu Feb 27, 2020 7:13 am

Please try following steps below to completely re-install Action. You will need your serial number to activate your product again.
1. Uninstall Action!
2. Press Start and then type "Regedit" in search and press Enter.
3. Go to the following path: HKEY_CURRENT_USER/Software/Mirillis/
4. Remove Action! catalog.
5. Reboot your PC.
6. Install Action! again. Make sure that your installer file comes from official website - www.mirillis.com (if you have not purchased Action! through Steam).
You can activate Action! with the same serial number as before.

These steps should restore your Action! settings to default.
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TheMountainMAN
Posts: 10
Joined: Thu Sep 12, 2019 12:24 am
PC Specification: Windows 10 Home

Re: No audio & crashes when recording is stopped.

Fri Feb 28, 2020 3:48 am

That worked! Thank you so much for the help I really appreciate it.

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