Michelin18
Posts: 5
Joined: Fri Apr 02, 2021 11:27 pm
PC Specification: 3600xt-5700xt-WIndows10

Action is crashing after i press stop recording. This is after the latest windows update

Thu Apr 22, 2021 3:00 am

hi how are you. I been using action a little over a month.

Yesterday when i updated the adrenaline to 21.4.1 after the reset. Windows decided to update too. I have been avoiding that update.

After that every time i try to record with HDR on. Action crashes after pressing stop. The video gets corrupted.
I try in different modes as game, screen window. All of them crashes.
The settings still the same.

I try uninstalling it and installing it. That didn't work.

I have a 5700xt and a 3600xt also 32GB of ram Windows 64bit

Is there a fix for this

Thanks

Piotr
Posts: 1271
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action is crashing after i press stop recording. This is after the latest windows update

Thu Apr 22, 2021 5:35 am

Hello.

Press Windows key + R to open "Run" window.
Type msinfo32 and click OK to open System Information.
Now click File -> Save. Save the file on your desktop, this can take a while.
Attach generated file to your reply.
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Michelin18
Posts: 5
Joined: Fri Apr 02, 2021 11:27 pm
PC Specification: 3600xt-5700xt-WIndows10

Re: Action is crashing after i press stop recording. This is after the latest windows update

Fri Apr 23, 2021 3:51 am

hi i been trying to attached the generated file . but is a .nfo extension , it says error when I try to upload it

is there another way to send you the the report.

is that safe I looked over . that has all the info on my system,

thank you

Piotr
Posts: 1271
Joined: Mon Jan 02, 2017 11:20 am
PC Specification: i7-6700, 16GB RAM, GTX 1070

Re: Action is crashing after i press stop recording. This is after the latest windows update

Fri Apr 23, 2021 5:33 am

Actually it won't be needed. We have found the issue. It is not the windows update but drivers update that cause this. Problem will be fixed with next release.
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Michelin18
Posts: 5
Joined: Fri Apr 02, 2021 11:27 pm
PC Specification: 3600xt-5700xt-WIndows10

Re: Action is crashing after i press stop recording. This is after the latest windows update

Fri Apr 23, 2021 7:21 am

that sounds great !!!!

looking forward for it !

i wish I could have been more help.

why I couldn't attach the nfo file ?

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