I'd buy this software but...

[DIGG]

I'd buy this software but I've been experiencing some problems with it, and I'd like to know how to resolve them. I've been trying the Trial for about a week now, and the program is outstanding at delivering great capture quality with minimal load on the cpu or hard drive (try capturing 1080p @ 60fps with FRAPS, your hdd will DIE hehe). Now the 2 major problems I've been getting are:

1) Either capturing the desktop or within a game, 1 time out of 4 times, the screen will turn black, and the visual aspect of my operation system is basically dead. I can hear the sounds continuing in the background (playing WoW, have vent, and I hear them talk), I can even use my push-button to talk in vent, but ctrl-alt-del or alt-tab, nothing will do, screeen stays black... so I press RESET, and I restart my manchine entirely.

2) Using the overlay graphic to hide my chat window in WoW (like I'm sure so many of you have seen before in other videos), results in frame skipping, when trying to capture @ 60fps. If I capture @ 30fps, there's no skipping. And by skipping I mean, every second, I get one full black frame, mix within the video. So imaging watching a movie and having 1 black frame ever second, it's like being slap in the face each time, and you want it to end.

If I was SURE those 2 problems were corrected, I would so buy this software! I would have also like an option to place the overlay graphic to a more specific coordinates (not top-left, left, botton-left and so on... ) like saying display overlay @ 10,10 (x, y), if you understand what I mean.

(System is i7 920 oc'ed @ 3.7Ghz, 6GB ram, nVidia GTX560 ti, Windows 7 64 bits... all with latest updates)

[radi]

Thanks for the feedback and detailed information about your problem.

1) This will be hard for us to reproduce because it's first time we are hearing about such an issue, but we will see what's going on. Are these files become corrupted and unusable after this issue occurs?

2) There should be no frame skipping while using the video overlay but someone from the tech lab will look into this. How big is your overlay? Could you upload it somewhere so we are able to use the same one as you did?

[DIGG]

Since I capture in AVI format, and I obviously didn't press F9 (start/end recording) to stop recording, the file are (were... deleted now) corrupted. Next time it happen again I will try to stop recording, although I'll have no visual cues to know if it stopped recording.

As for the overlay, this is it:



It's kinda big, but I would hope tolerable. Just this morning I've tried recording the desktop @ 60fps with the overlay, and the record file works perfectly. So the problem is really random, or maybe it depends on me having a secondary output (second graphical output on my videocard goes to my tv), as I've read the videocard uses more gpu cycles when powering 2 screens at the same time? (I play WoW on my main screen, using full screen resolution, but not in fullscreen mode, so when I record the desktop, I can alt-tab in and out of the game while keeping recording, which I like)

On another note, sometime after watching flash videos (youtube and clones), and I start playing WoW, the video framerate is completly destroyed. Usually I play games v-sync'ed, and in WoW I get roughly a steady 60fps, but as I say, sometime the framerate drops below 30! It's only when I restart the machine and log back into the game, that the framerate is back "to normal". So maybe the problem is bound to the hardware side of my card. It is slightly overclocked, never had blue screens of death, I don't know.

[radi]

Since you said that the issue occurs randomly and you are using lots of your GPU we can assume that it's not Action! that causes frame skipping it's the overclocked pc specifications.

[DIGG]

Maybe so, but I had frame skippings while recording the desktop (without a game running). It's not as if the GPU was used much. But I *also* had frame skippings while in a game, so I go back to saying it's rather random, or I need to pinpoint the reason why. Fresh reboots always give me perfect captures, it's after awhile that it starts behaving badly.

But I go back at saying, with FRAPS I don't have that random problem, and it's a shame because I feel your program is stronger, but not on my system it seems...

[DIGG]

See here, a "new" problem... maybe you can tell me what is wrong. This is a capture I did tonight, uploaded on YouTube:

http://youtu.be/plyDUm2KVO4
(to watch in 1080p if you wish)

At the start and end of the video, everything is fluid, but the moment the fight really starts, the jerkyness starts! I captured @ 1080p@60fps, was I asking too much of the cpu (or gpu)? While I was playing, everything seemed rather fluid, I'm just sadden that the video showed like that.

---
@ radi Can you guess why the video looks like that, oh pretty please?

[radi]

Thanks for the video. Do you record to the same drive where your game is installed?

[DIGG]

My OS and programs/games are on my ssd (already aging sata2 Corsair 120GB), and I record on my mechanical drive (3 months old WD Green 3TB, about half full). So no, I don't record on the same drive. Thing is, I was recording the ENTIRE night, the file grew to be 94GB in the end, and as I play it back and watch us attempting to kill that boss, everytime the video is very fluid when we don't fight, and gets jerky the moment the fight starts, stays jerky until the boss dies, then goes back to being fluid. It doesn't feel as being a hard drive issue, that's why I was wondering if I was asking too much of the gpu or something.

I had done this video before: http://www.youtube.com/watch?v=hC6EoY2W7hg

Absolutely the same system settings, just a different boss, *not* a 25 men raid but a smaller 10 men raid. This video and all previous attempts never had jerkyness.

I just want to state, I will probably buy your software in the end, as it does what I require almost perfectly. The jerkyness is unacceptable though, just need to figure why it did that...

[radi]

Currently it's weekend so there's no one in the lab but I will ask someone to look at this on monday and see what may be the cause.