MiRai
Posts: 18
Joined: Sat Mar 01, 2014 7:53 pm
PC Specification: W10 x64

APU2ENC.DLL Crash With Aero (1.17.3/4)

Sat Mar 01, 2014 8:26 pm

Just as the title says, when starting up either 1.17.3 or 1.17.4 version of Action, and Aero is enabled, I'll receive a crash (shown below) 99 times out of 100 -- I can be sitting on an idle desktop after a fresh reboot and this crash will still happen. The only way for me to get around this is to disable Aero, startup Action, and then re-enable Aero.

I've also tried closing the program in game capture mode so that it would start in a mode that wasn't directly using Aero, but the crash continues to happen. This wasn't always happening, but it seems to have begun after I updated my drivers, noticed a loss in performance, and reverted my drivers back to 331.82. I always install only the base driver and PhysX, and enabling or disabling SLI does not seem to make a difference -- I'm also not using any sort of surround mode. Besides the quick change in drivers, the only other events that I can recall happening on my machine within the last week or so have only been updates for Windows.

I can handle using the workaround for the time being, but I figured I would report this here in case it was useful or if anyone else was experiencing this.

Possibly Relevant Information:

3x EVGA GTX 780Ti (331.82)
Windows 7 x64 (w/o KB2670838)

Crash Report:

Code: Select all

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	Action.exe
  Application Version:	1.17.4.0
  Application Timestamp:	52fe0e18
  Fault Module Name:	apu2enc.dll
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	52499422
  Exception Code:	c0000005
  Exception Offset:	00001233
  OS Version:	6.1.7601.2.1.0.256.4
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
Event Viewer (if it provides additional data):

Code: Select all

Faulting application name: Action.exe, version: 1.17.4.0, time stamp: 0x52fe0e18
Faulting module name: apu2enc.dll, version: 0.0.0.0, time stamp: 0x52499422
Exception code: 0xc0000005
Fault offset: 0x00001233
Faulting process id: 0x1e54
Faulting application start time: 0x01cf3588c67c6511
Faulting application path: C:\Program Files (x86)\Mirillis\Action!\Action.exe
Faulting module path: C:\Program Files (x86)\Mirillis\Action!\apu2enc.dll
Report Id: 05e757f3-a17c-11e3-a3c5-ac220b51b594

User avatar
radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: APU2ENC.DLL Crash With Aero (1.17.3/4)

Mon Mar 10, 2014 7:14 pm

Please update to 1.18.0. If that does not help please contact our support team.
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