Black Bars down the sides of my videos

[Cypher]

Hi everyone,

I've just started using Action! and I really like it, however I have one small issue with it that I just can't fix. I always run everything I can at 1920x1080 which includes all my games, and I have a 24inch Acer VG248QE monitor which has a native resolution of 1920x1080. However if I record any videos with Action!, be it in Game mode or Desktop mode, with a video size of 'Original' or '1080p', I always end up getting black bars down the sides of my videos. If I bump the size down to '720p' in Action! the black bars are not there, but if I try and record at the size that I want, they appear, but I can't work out why. As I say everything is set to 1920x1080 so I would of thought that it should be fine. Its like for some reason its recording at 16:10 instead of 16:9 but I don't know how to change it.
Is anyone able to help me with this please?

Many thanks in advance.

[radi]

Aspect ratio may have huge impact on your video resolution. Is 1920x1080 your native screen resolution?

[Cypher]

Yes it is. Unless I'm missing something. When I check the 'Screen Resolution' in Windows, it has 1920x1080 as 'Recommended', and when I check Nvidia Control panel, it shows 1920x1080 as 'Native'.

[Soullithan]

I'm having the same issue.
1920x1080p is my native resolution, yet when I record in that size the playback has black bars down either side of the screen.

I assumed it to be a trial version feature like the watermark that will change, if I purchased the product.
But because I'm experiencing this issue, it has prevented me from buying the recorder.

Edit: A solution for YouTube exclusively is to use one of their lines of code that you can put in the tags section.
For black bars either side of the screen (4:3); you put "yt:stretch=16:9" (without quotes).
This will stretch the video to YouTube's 16:9.

Further edit: The problem seems to have rectified itself, although I am not sure how I managed to accomplish this. The only drastic thing that has happened for me with the software recently is purchasing it.