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Carlus77
Posts: 3
Joined: Mon Dec 02, 2013 8:42 pm
PC Specification: Windows 7, Nvidia Gt 630M

Intel Quick Sync Video Error

Thu Jun 05, 2014 7:55 pm

I sent an email to support, but I also post on the forum, if it ever happened to someone! Thank you very much for understanding.

- Detailed problem description:

Hello,
I bought your software Mirillis Action; there are about 5 months and I find it excellent. But today I will contact you for my problem. Intel just released a new driver for its graphics cards Intel HD ( https://downloadcenter.intel.com/Detail ... ldId=23885 ) Since this update the file format option "Intel Quick Sync Video MP4" no longer works! It just worked before this update. I have this error message: http://hpics.li/c2a6c6b
Thank you in advance
PS: I buy Mirillis Action! (3 licenses, home use) + Extended services

- Your Windows version:

Windows 7 Premium Family

- Your PC specification: CPU, Graphics Card, HDD model:

Intel Core i5 3210M
Intel HD Graphics 4000 /AND/ NVIDIA GeForce GT 630M
HDD : ATA WDC WD10JPVT-75A SCSI Disk Device
SATA II 3.0Gb/s,5400 TPM,1 TB

- Computer type: Laptop

- DXdiag : http://pastebin.com/et3xLtYR

Thank you very much for your help. Sorry for my english, I'm french

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