kazeookami
Posts: 2
Joined: Sat Jun 13, 2015 3:51 am
PC Specification: Windows 7

Crash on launch

Sat Jun 13, 2015 3:55 am

So I am trying to launch Action and it's pretty much telling me where to go shove it. I see the splash screen and then a 'program has stopped working' generic error message from windows. I've tried turning off anti-virus, I've tried rebooting, I've tried fetching windows updates or drivers updates. Nothing changes that I can see.

OS: Windows 7
Video Card: AMD Rageon HD 6520G
Memory: 4gb
Monitor Resolution: 1600x900

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radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: Crash on launch

Sun Jun 14, 2015 7:52 pm

Check for latest drivers for your AMD card. It's a common issue with outdated video drivers.
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kazeookami
Posts: 2
Joined: Sat Jun 13, 2015 3:51 am
PC Specification: Windows 7

Re: Crash on launch

Mon Jun 15, 2015 9:24 pm

radi wrote:Check for latest drivers for your AMD card. It's a common issue with outdated video drivers.
Thank you for the canned reply that deliberately ignores that my original post said that I did those drivers.

Hondo
Posts: 2
Joined: Wed Jun 17, 2015 2:53 am
PC Specification: i7 4790K, 2xEVGA GTX 980, Win 8.1, 16gb

Re: Crash on launch

Wed Jun 17, 2015 3:06 am

I am also getting the same. I wanted to try out the trial version before buying but I have not been able to run it once.

I get the splash screen and then it crashes. Here is the logs from event viewer.

Faulting application name: Action_x64.bin, version: 1.25.3.0, time stamp: 0x556dca9f
Faulting module name: Action_x64.bin, version: 1.25.3.0, time stamp: 0x556dca9f
Exception code: 0xc0000005
Fault offset: 0x00000000000044e7
Faulting process id: 0x1238
Faulting application start time: 0x01d0a8a98dde3e2a
Faulting application path: C:\Program Files (x86)\Mirillis\Action!\Action_x64.bin
Faulting module path: C:\Program Files (x86)\Mirillis\Action!\Action_x64.bin
Report Id: cbabfd9d-149c-11e5-83ae-10c37b6cbe53
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Action_x86.bin, version: 1.25.3.0, time stamp: 0x556dcb10
Faulting module name: Action_x86.bin, version: 1.25.3.0, time stamp: 0x556dcb10
Exception code: 0xc0000005
Fault offset: 0x0000436f
Faulting process id: 0x19d4
Faulting application start time: 0x01d0a8a98dccfb83
Faulting application path: C:\Program Files (x86)\Mirillis\Action!\Action_x86.bin
Faulting module path: C:\Program Files (x86)\Mirillis\Action!\Action_x86.bin
Report Id: cb9d2cdb-149c-11e5-83ae-10c37b6cbe53
Faulting package full name:
Faulting package-relative application ID:


All my drivers are up to date.

My PC specs:

i7 4790K
16gb RAM
2 x EVGA GTCC 980 - SLI
WIndows 8.1

Any help is greatly appreciated.

Thanks,
Hondo

User avatar
radi
Mirillis Team
Posts: 3507
Joined: Fri Mar 09, 2012 12:31 pm
PC Specification: i7-3610QM, 8GB RAM, GTX 660M

Re: Crash on launch

Thu Jun 18, 2015 10:22 am

Please report your issue to our support team via support@mirillis.com.
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