Constant crashing

[nunayerbiz]

Action
Action Version: 2.0.7.0
Recording Resolution: Original
Recording Mode: Game

Windows and Hardware
OS: Windows 10 Pro 64 bit
Video Card: NVIDIA GeForce GTX 745
Video Driver Version: 368.22
CPU brand and model: Intel Core i7-4790
Motherboard brand and model: Hewlett-Packard 2B36
Memory: 16 GB
Monitor Resolution: 1920x1080

Problem Description
Game/App Problem: Any game
Error Type: Crashing when recording starts or ends, no error message
Description: Action crashes about 80% of the time when I start recording any games and 100% of the time when I end a recording that started fine. The HUD shows up and everything looks fine until I start the recording. It starts then after like 3 seconds it crashes and then starts itself up again.

I have tried:
-uninstalling and reinstalling
-uninstalling, updating my graphics drivers, reinstalling
-uninstalling, clearing the registry of all action files, reinstalling
-reverting to a restore point I made before installing action, then installing again
-trying to record with multi-channel audio recording both on and off
-trying to record with record microphone into separate audio track both on and off
-trying to record with video size set to original and 720p (current webcam does not go to 1080)
-trying to record with file format set to AVI, MP4, and MP4 (NVIDIA NVENC)
-trying to record with the above settings in every different configuration I can think of

The thing that gets me is that it doesn't ALWAYS crash. Once in a while if I get persistent, it will actually record. Then once I am almost at my 30 min mark, I end the recording and action crashes (recording does not get corrupted in these instances). I keep the same settings for my system and mic input as usual and it just works once in a while. Does not matter if I try recording in MP4 or AVI, the result is the same. While I am recording I use my headset for game audio and I use the built in mic on my webcam (Microsoft LifeCam 3000). When it actually records, the end product is really good. Game audio is fine and my voice is clear in the recording. Problem is just getting it to record reliably. The times it has worked I had multi-channel recording on and record microphone into separate track off.

Really hoping I can get this sorted out, I got the commercial license because I hear so many good things about this program, and I love the results when a recording actually works!

[diegolu]

OS: Windows 10 Pro
Video Card: NVIDIA GTX SERIE 700 Titan Black 6Gb
Memory: 32 GB
Monitor Resolution: 2560x1440
Game Problem: Does not start the program
Video Type: MP4

Hello, I have tested with the last two versions 2.06 and 2.07 and both the same thing happens, that is, try loading and fails leaving the screen dark. Try the solo again and again fail.

I leave a video so they can watch the problem live:
https://youtu.be/yhRrusL2kGo

I have version 1.31.5 and it works perfectly.
I need a solution to use my license, thank you.

[radi]

Thanks for the detailed feedback. I have forwarded it to our folks at lab to see if we can somehow reproduce such issue.

[nunayerbiz]

Not sure if this helps, but all the games I tried were run through Steam, and my copy of Action! is not a steam copy.

[radi]

Not sure if this helps, but all the games I tried were run through Steam, and my copy of Action! is not a steam copy.

That shouldn't be the issue here. Could you please upload your DxDiag report to Pastebin?

[nunayerbiz]

Here you go. http://pastebin.com/asL4bFnq

Thank you for your timely responses.

[radi]

I couldn't find any aberrations except for your video drivers that are from May 2016. Are you sure that there is no newer video drivers for your GPU?

[nunayerbiz]

Got em set for auto updates and the last time it checked was 10 days ago so I've got the most recent driver for windows 10. I checked manually and there are drivers that were released much later, but none of those are designed for windows 10. I could try one if you think it may be the issue.

[radi]

Here are the latest drivers for GTX 745 on W10: http://www.nvidia.com/download/driverRe ... 3448/en-us
Check if the same issue will occurs with these.

[nunayerbiz]

Nope, still crashing. At least now I know that my auto updates aren't working... Gonna have to do more manual searches to make sure everything is updated as it should be.